RA agency
Support in administration of RA agency
RA app
- Are there Swisscom RA agents abroad where people can register for QES?
- What if a person only has a paper ID document (e.g., an Italian ID)?
- What to do if someone only provides a copy of an ID document for identification with the RA app?
- How to use RA app correctly for a face-to-face identification
- List of supported ID documents by the RA app
- Fees for conducting e-learning courses
- When scanning the front or back of the ID card in the RA app, the camera does not focus…
- Is there a manual for the demo version of the RA app?
- How long does a trained RA agent need for identification with the RA app?
RA admin portal
- Could you get a list of all users of my RA agency from the Admin Portal?
- Can I assign the same person (same ID card) as a deputy Master RA agent with a second mobile number?
- Would it be possible to assign the role of RA Agent to a person who has been registered using online identification, e.g., via STS online registration portal? If not, what do I have to do?
- How do I revoke a person's access to the electronic signature in the RA admin portal if they leave the company?
- Are upper and lower case letters relevant in the RA administration portal?
- I don't see a “Resend T&C”- button for my RA agents in the “Agents”-menu tab. Why?
- Why can't I see already identified persons in my RA agency or the RA admin portal?
- Can I search users in the RA admin portal only by their mobile number or other data, such as first or last names?
- I cannot click on the “Register as agent” -button to assign the role of a RA agent to a user. What do I have to do?
- Does the RA admin portal also show users of already deleted RA agents?
- Question about the functionality "Enforced Training" in the menu tab "Agents": Is there no security question about whether the RA agent wants to complete the e-learning?
Administration of RA agents
- Can a person be appointed as an RA agent who has been registered in a Swisscom shop? If this is not possible, how must I make this person an RA agent in my RA agency?
- What is the difference between a Master RA agent and a Standard RA agent regarding competencies?
- We have 2 RA agencies, one for our head office and the other for our subsidiary. Can we, as representatives of the whole organization, see both RA agencies?
- Does the RA agent have to be authorized by Swisscom if it identifies persons for signatures according to EU and Swiss law?
- How can I send prospective RA agents the link to their basic e-learning again?
- Can I appoint external (e.g., temporary) staff in my organization as RA agents?
- Announcement of the New RA App
- If an RA agent leaves the company, do I have to delete this RA agent immediately?
- Does it make sense only to have two Master RA agents, or should we appoint more RA agents in our RA agency?
- How can I assign an RA agent to my RA agency if they got identified via video identification or another Smart Registration Service identification method?
- I want to assign an RA agent role to client "A" employee. Is this allowed?
RA agency contract and compliance
- How can I detect incorrect registrations by an RA agent of my RA agency?
- How can I delete a person from the RA service?
- Can employees of subsidiaries act as RA agents in my RA agency?
- What are the consequences of a security incident?
- Are RA agents outside the EEA/EU/CH capable of using the RA app?
- How can I change the “company name” of our RA agency, if necessary (sale/renaming)?
- If I work for two companies and get trained as an RA agent by one of the companies, am I allowed to act as an RA agent for both or only for one of the companies?
- What are the obligations of RA agencies in the context of their activities?
- What is a Registration Authority?
- Can an RA agent identify persons via video call (e.g., Skype or Microsoft Teams) with the RA app?
Troubleshooting for Standard RA agent
- Quick Start Guide for RA agents
- I got the RA agent basic e-learning invitation five days ago, but the link has expired.
- I can no longer log into the RA app as an RA Agent. Do you know what I can do?
- I completed the RA agent basic e-learning but cannot log in to the RA app. Why not?
- The person registered with the RA app has not received or deleted the SMS containing the acceptance of the terms of use of Swisscom Signing Service. What do I have to do as an RA agent?
- I am an active RA agent, and I lost my mobile phone. What do I have to do?
- Can I register people outside my RA agency for the electronic signature as an RA agent?
- The link in the SMS with the invitation to RA agent basic e-learning has expired. What do I need to do?
Troubleshooting for Master RA agent
- Important Troubleshooting for Master RA agents and Standard RA agents
- As a Master RA agent with a Swiss mobile number, I have simultaneously activated the Mobile ID SIM and app.
- Can a Master RA agent get re-identified in the Swisscom Shop as well?
- Quick Start Guide for Master RA Agents
- I cannot log into the RA admin portal as a Master RA Agent. What shall I do?
- Do I get a warning in the RA admin portal before my passport or ID card expires?