Quick Start Guide for Master RA Agents

How prospective Master RA agents are trained

Step 1: Assigning the Master RA agent role in the RA admin portal

In the RA admin portal, under the menu tab "Users", as a Master RA agent, you can search for a person by entering their mobile number and check whether there is a valid entry

To assign the role of a Master RA agent to the person, click "Register as agent" within the entry.

Once clicked on the button, a pop-up window opens in which you set the following parameters:

• Role: please set Master RA agent: can identify persons with the RA app and gets access to the RA admin portal where they can manage RA agents of their RA agency and users.
• Assurance Level: please set 4(QCP); it enables identifications for qualified electronic signature
• Language: Please select the correspondence language of the prospective Master RA agent

Save these settings by clicking on

As a Master RA agent, you must confirm the registration of a prospective Master RA agent using either Mobile ID (SIM or app) or Password & SMS-Code method (PWD/OTP). Please check your mobile phone now.

Now, the prospective Master RA agent receives an SMS with a personal link to the e-learning for Standard RA agents (see step 2)

After completing this e-learning, the prospective Master RA agent receives two more SMS!:

• 1st SMS: contains a link to the duties of RA agents, which they must accept using a Mobile ID or password/SMS code method. (see step 3)
• 2nd SMS: contains a link to the E-Learning for Master RA agents (see step 4)

Important:

• The RA Service sends several reminders (SMS) for the E-Learnings and the duties every 3 days, a maximum of 5 SMS.

• Master RA agents must repeat both e-learnings once a year. The RA Service contacts the Master RA agents directly via SMS!

Step 2: prospective Master RA agent completes e-learning for Standard RA agents

The prospective Master RA agent first receives an SMS with a personal link to the e-learning for Standard RA agents. Now, he*she has 14 days to complete the e-learning. If the prospective Master RA agent misses the e-learning, his*her role is automatically deleted, and the role must be reassigned to the RA admin portal.

The prospective Master RA agent must correctly answer all 9 knowledge questions and achieve the green cup (  ) to pass the e-learning (45 out of 45 points). If a question is not answered correctly, the prospective Master RA agent can re-read the flashcards again.

Step 3: prospective Master RA agent accepts the duties of the RA agent

Now the prospective Master RA agent receives another SMS with a link to the duties of the RA agent. He*She confirms the duties with Mobile ID or password/SMS code method. After accepting the duties, the Master RA agent gets access to the Swisscom RA App and receives via SMS his*her company identifier for the login. If the prospective Master RA agent misses accepting the duties, his: her role will be automatically deleted, and the role must be reassigned.

1st milestone: prospective Master RA agents can use the RA app to identify persons!

Once the prospective Master RA agent has completed the e-learning for Standard RA agents and accepted the duties of the RA agent, he*she gets access to the Swisscom RA App. To log in, the prospective Master RA agent enters his*her mobile number stored during his*her identification and the registration authority's name sent to him*her via SMS. To authenticate and log in, the prospective Master RA agent uses Mobile ID or password and SMS code method (PWD/OTP).

Step 4: prospective Master RA agent completes e-learning for Master RA agents

The prospective Master RA agent receives another SMS with a personal link to the E-Learning for Master RA agents. They now have 14 days to complete the Master RA E-Learning. If the prospective Master RA agent misses the e-learning, his*her role will not be activated, and the role must be reassigned (e.g., via the "Edit agent" function in the admin portal).

Important: The SMS for the Master RA agent E-Learning is sent at the same time as the SMS for the RA agent duties. The prospective Master RA agent should look for the link to the Master RA agent E-Learning in his*her SMS messages.

The prospective Master RA agent must answer all knowledge questions correctly and achieve the green cup () to pass the Master RA agent E-Learning (75 out of 75 points). If a question is not answered correctly, the prospective Master RA agent can re-read the flashcards.

Goal reached: Master RA agent gets access to RA admin portal!

Only when the Master RA agent has completed the e-learning for Master RA agents can he*she log in to the admin portal. To log in, the Master RA agent enters his*her mobile number stored during his*her identification and the company name sent to him*her via SMS. To authenticate, the Master RA agent uses Mobile ID or password and SMS code method (PWD/OTP).