Help Center
English
Deutsch
Go to trustservices.swisscom.com
Sign in
Deutsch
SRS Ident Website
Electronic signature
Troubleshooting
Electronic seals
Electronic certificate
Electronic timestamps
Identification methods
SRS Video EU
BankIdent CH
SRS eID DE
SRS Video Ident CH
SRS Auto Ident CH
SRS Selfie Ident EU
SRS Direct
Authentication and signature approval means
Passkey
Mobile ID
Password and SMS-code method (PWD/OTP)
Signing Service
Service capacity and performance
API integration and setup
Error patterns
Terms of use
Smart Registration Service
SRS API integration and setup
SRS Ident Website
DocuSign and Swisscom
DocuSign incl. Identification
DocuSign Express - IDV Premier
DocuSign QES Adapter
RA agency
RA app
RA admin portal
Administration of RA agents
RA agency contract and compliance
Troubleshooting for Standard RA agent
Troubleshooting for Master RA agent
General legal and regulatory questions
Data privacy
Purchase and billing of our products
Back to home
Help Center
SRS Ident Website
Electronic signature
Troubleshooting
Electronic seals
Electronic certificate
Electronic timestamps
Identification methods
SRS Video EU
BankIdent CH
SRS eID DE
SRS Video Ident CH
SRS Auto Ident CH
SRS Selfie Ident EU
SRS Direct
Authentication and signature approval means
Passkey
Mobile ID
Password and SMS-code method (PWD/OTP)
Signing Service
Service capacity and performance
API integration and setup
Error patterns
Terms of use
Smart Registration Service
SRS API integration and setup
SRS Ident Website
DocuSign and Swisscom
DocuSign incl. Identification
DocuSign Express - IDV Premier
DocuSign QES Adapter
RA agency
RA app
RA admin portal
Administration of RA agents
RA agency contract and compliance
Troubleshooting for Standard RA agent
Troubleshooting for Master RA agent
General legal and regulatory questions
Data privacy
Purchase and billing of our products
SRS Ident Website
All answers to questions about the online registration portal SRS Ident
The identification process was interrupted or not carried out satisfactorily on the identification portal page of Swisscom. What to do next?
Do you need any help with accepting your ID card or passport?
Where can problems occur anywhere in the identification process of your online registration portal SRS Ident?
Is there also personal face-2-face identification available instead of online identification with SRS Ident?
I am still waiting to receive a confirmation email. What do I have to do?
The identification process has gone through, but I still can't sign electronically.
General hints and essential information about our online registration portal SRS Ident