1. Help Center
  2. RA agency
  3. Troubleshooting for Master RA agent

Can a Master RA agent get re-identified in the Swisscom Shop as well?

Yes, this is possible without any problems. To become a Master RA Agent, the person needs to get identified with the RA app. It does not matter which RA agency the RA agent performs the identification belongs to.

It is just that you will not see the user entry of this person under your users in the RA admin portal afterward. Therefore, you cannot assign the role of Master RA Agent to this person yourself. Swisscom can do this for you. You can use our contact form and select the option: appoint an “invisible” user as an RA agent.