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RA agency

RA agency

Support in administration of RA agency

Do RA agents see all users identified in their RA agencies or just the ones they identified with the RA app?

RA app

When scanning the front or back of the ID card in the RA app, the camera does not focus…

Is there a manual for the demo version of the RA app?

How long does a trained RA agent need for identification with the RA app?

Are there Swisscom RA agents abroad where people can register for QES?

What if a person only has a paper ID document (e.g., an Italian ID)?

What to do if someone only provides a copy of an ID document for identification with the RA app?

How to use RA app correctly for a face-to-face identification

List of supported ID documents by the RA app

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RA admin portal

How do I revoke a person's access to the electronic signature in the RA admin portal if they leave the company?

I don't see a “Resend T&C”- button for my RA agents in the “Agents”-menu tab. Why?

I cannot click on the “Register as agent” -button to assign the role of a RA agent to a user. What do I have to do?

Could you get a list of all users of my RA agency from the Admin Portal?

Can I assign the same person (same ID card) as a deputy Master RA agent with a second mobile number?

Would it be possible to assign the role of RA Agent to a person who has been registered using online identification, e.g., via STS online registration portal? If not, what do I have to do?

Are upper and lower case letters relevant in the RA administration portal?

Why can't I see already identified persons in my RA agency or the RA admin portal?

Can I search users in the RA admin portal only by their mobile number or other data, such as first or last names?

Does the RA admin portal also show users of already deleted RA agents?

Question about the functionality "Enforced Training" in the menu tab "Agents": Is there no security question about whether the RA agent wants to complete the e-learning?

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Administration of RA agents

If an RA agent leaves the company, do I have to delete this RA agent immediately?

Does it make sense only to have two Master RA agents, or should we appoint more RA agents in our RA agency?

How can I assign an RA agent to my RA agency if they got identified via video identification or another Smart Registration Service identification method?

I want to assign an RA agent role to client "A" employee. Is this allowed?

Can a person be appointed as an RA agent who has been registered in a Swisscom shop? If this is not possible, how must I make this person an RA agent in my RA agency?

What is the difference between a Master RA agent and a Standard RA agent regarding competencies?

We have 2 RA agencies, one for our head office and the other for our subsidiary. Can we, as representatives of the whole organization, see both RA agencies?

Does the RA agent have to be authorized by Swisscom if it identifies persons for signatures according to EU and Swiss law?

How can I send prospective RA agents the link to their basic e-learning again?

Can I appoint external (e.g., temporary) staff in my organization as RA agents?

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RA agency contract and compliance

If I work for two companies and get trained as an RA agent by one of the companies, am I allowed to act as an RA agent for both or only for one of the companies?

What are the obligations of RA agencies in the context of their activities?

What is a Registration Authority?

Can an RA agent identify persons via video call (e.g., Skype or Microsoft Teams) with the RA app?

How can I detect incorrect registrations by an RA agent of my RA agency?

How can I delete a person from the RA service?

Can employees of subsidiaries act as RA agents in my RA agency?

What are the consequences of a security incident?

Are RA agents outside the EEA/EU/CH capable of using the RA app?

How can I change the “company name” of our RA agency, if necessary (sale/renaming)?

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Troubleshooting for Standard RA agent

Quick Start Guide for RA agents

I completed the RA agent basic e-learning but cannot log in to the RA app. Why not?

The person registered with the RA app has not received or deleted the SMS containing the acceptance of the terms of use of Swisscom Signing Service. What do I have to do as an RA agent?

Can I register people outside my RA agency for the electronic signature as an RA agent?

The link in the SMS with the invitation to RA agent basic e-learning has expired. What do I need to do?

I got the RA agent basic e-learning invitation five days ago, but the link has expired.

I can no longer log into the RA app as an RA Agent. Do you know what I can do?

I am an active RA agent, and I lost my mobile phone. What do I have to do?

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Troubleshooting for Master RA agent

I cannot log into the RA admin portal as a Master RA Agent. What shall I do?

Do I get a warning in the RA admin portal before my passport or ID card expires?

Important Troubleshooting for Master RA agents and Standard RA agents

As a Master RA agent with a Swiss mobile number, I have simultaneously activated the Mobile ID SIM and app.

Can a Master RA agent get re-identified in the Swisscom Shop as well?

Quick Start Guide for Master RA Agents

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