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- Troubleshooting for Master RA agent
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Electronic signature
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Electronic seals
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Electronic certificate
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Electronic timestamps
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Identification methods
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Authentication and signature approval means
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Signing Service
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Smart Registration Service
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SRS Ident Website
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DocuSign and Swisscom
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RA agency
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General legal and regulatory questions
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Data privacy
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Purchase and billing of our products
As a Master RA agent with a Swiss mobile number, I have simultaneously activated the Mobile ID SIM and app.
Why is the login to the RA app and the RA admin portal only via the Mobile ID SIM possible?
Mobile ID SIM has priority over the Mobile ID app for customers with a Swiss mobile number. We recommend choosing only one Mobile ID method and deactivating the other. You can deactivate the respective Mobile ID method in the Mobile ID Dashboard.
Here is the manual for deactivating your mobile phone's Mobile ID.