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Authentication and signature approval means
Electronic signature
Troubleshooting
Electronic seals
Electronic certificate
Electronic timestamps
Signing Service
Service capacity and performance
API integration and setup
Error patterns
Terms of use
Identification methods
SRS Video EU
BankIdent CH
SRS eID DE
SRS Video Ident CH
SRS Auto Ident CH
SRS Selfie Ident EU
SRS Direct
Smart Registration Service
SRS API integration and setup
RA agency
RA app
RA admin portal
Administration of RA agents
RA agency contract and compliance
Troubleshooting for Standard RA agent
Troubleshooting for Master RA agent
SRS Ident Website
Authentication and signature approval means
Mobile ID
Password and SMS-code method (PWD/OTP)
General legal and regulatory questions
Data privacy
DocuSign and Swisscom
DocuSign QES Adapter
Purchase and billing of our products
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Help Center
Authentication and signature approval means
Electronic signature
Troubleshooting
Electronic seals
Electronic certificate
Electronic timestamps
Signing Service
Service capacity and performance
API integration and setup
Error patterns
Terms of use
Identification methods
SRS Video EU
BankIdent CH
SRS eID DE
SRS Video Ident CH
SRS Auto Ident CH
SRS Selfie Ident EU
SRS Direct
Smart Registration Service
SRS API integration and setup
RA agency
RA app
RA admin portal
Administration of RA agents
RA agency contract and compliance
Troubleshooting for Standard RA agent
Troubleshooting for Master RA agent
SRS Ident Website
Authentication and signature approval means
Mobile ID
Password and SMS-code method (PWD/OTP)
General legal and regulatory questions
Data privacy
DocuSign and Swisscom
DocuSign QES Adapter
Purchase and billing of our products
Authentication and signature approval means
Answers to question about our various authentication means as signature approval method
How to switch signature approval means
Is only a Mobile ID or password & SMS code method (PWD/OTP) possible for signature approval?
Are there any costs for the Mobile ID or the password and SMS code method (PWD/OTP)?
Why are my login credentials to the subscriber application (signature application) and an SMS one-time code insufficient as a 2-factor solution for electronic signing?
What is the time for the signature approval?
Why do I need a password and a one-time SMS code to approve a qualified electronic signature?
Do I need a 2-factor signature approval means for advanced electronic signatures?
What happens if I change my SIM card?
Can I use other authentication means instead of PWD/OTP, Mobile ID SIM, or Mobile ID app as signature approval means?
Is Swisscom able to guarantee the reception of the SMS in its service level agreement (SLA)?
How can I determine if a user uses Mobile ID, password, and SMS code (PWD/OTP) as signature approval?
What happens to my electronic signature if I transfer my mobile number to another person?
Quick Start Guide Change of Mobile Device
Mobile ID
Is a Mobile ID mandatory for RA agents? I thought it was possible without it.
How to activate the Mobile ID app on your mobile phone
I have an issue with my Mobile ID SIM or Mobile ID app. Would you happen to know what I can do?
What happens if I have yet to activate the Mobile ID SIM on my Swiss SIM card before the registration for electronic signature?
I was identified and registered with a password and SMS code method (PWD/OTP). Now, I have activated my Mobile ID SIM or app.
What must I consider if I activate the Mobile ID app as signature approval means?
I forgot my Mobile ID Pin for my Mobile ID SIM. Is there a recovery process available?
As an RA agent, do you activate Mobile ID for the user, or does the user have to do it himself? Where can I find information on the Mobile ID for the users?
How to deactivate your Mobile ID on your mobile phone?
How to activate the Mobile ID SIM on your mobile phone.
See more
Password and SMS-code method (PWD/OTP)
What happens if I forget my password for the password and SMS code method (PWD/OTP) as signature approval means?
When is the secure password set for the first time for the password and SMS code method (PWD/OTP)?
I forgot my password for the password and SMS code method (PWD/OTP). Is there a recovery process available?
What happens if I forget my password when using the password and SMS code method (PWD/OTP) as the signature approval?
How much time do I have to enter my secure password and the one-time SMS code to approve my electronic signature?
See more