Can a person be appointed as an RA agent who has been registered in a Swisscom shop? If this is not possible, how must I make this person an RA agent in my RA agency?

Option 1: Register the person again with the RA app. Then, this person will appear in the RA admin portal of your RA agency among your users, and you can assign the desired RA agent role to them.

Option 2: The person registers via video identification or in the Swisscom Shop and reports it to you. Then, you inform us via the contact form that this person should become an RA agent in your RA agency (select option: appoint “invisible” user as RA agent). Please be sure to include the name and mobile number of this person. Then, we will take over the role assignment and give you feedback.