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General legal and regulatory questions
Electronic signature
Troubleshooting
Electronic seals
Electronic certificate
Electronic timestamps
Signing Service
Service capacity and performance
API integration and setup
Error patterns
Terms of use
Identification methods
SRS Video EU
BankIdent CH
SRS eID DE
SRS Video Ident CH
SRS Auto Ident CH
SRS Selfie Ident EU
SRS Direct
Smart Registration Service
SRS API integration and setup
RA agency
RA app
RA admin portal
Administration of RA agents
RA agency contract and compliance
Troubleshooting for Standard RA agent
Troubleshooting for Master RA agent
SRS Ident Website
Authentication and signature approval means
Mobile ID
Password and SMS-code method (PWD/OTP)
General legal and regulatory questions
Data privacy
DocuSign and Swisscom
DocuSign QES Adapter
Purchase and billing of our products
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Help Center
General legal and regulatory questions
Electronic signature
Troubleshooting
Electronic seals
Electronic certificate
Electronic timestamps
Signing Service
Service capacity and performance
API integration and setup
Error patterns
Terms of use
Identification methods
SRS Video EU
BankIdent CH
SRS eID DE
SRS Video Ident CH
SRS Auto Ident CH
SRS Selfie Ident EU
SRS Direct
Smart Registration Service
SRS API integration and setup
RA agency
RA app
RA admin portal
Administration of RA agents
RA agency contract and compliance
Troubleshooting for Standard RA agent
Troubleshooting for Master RA agent
SRS Ident Website
Authentication and signature approval means
Mobile ID
Password and SMS-code method (PWD/OTP)
General legal and regulatory questions
Data privacy
DocuSign and Swisscom
DocuSign QES Adapter
Purchase and billing of our products
General legal and regulatory questions
General answers to legal and regulatory questions with regard to electronic signature and online identification.
Why is the service focussed on EU/EEA/CH signatories?
Is it possible to change the trust classification of a PDF document along with the signature process?
How are changes to the legal basis handled?
Are the electronic signatures of Swisscom Trust Services accepted in Switzerland?
What happens if Swisscom no longer offers certification service in Switzerland or trust service in the EU?
Is Swisscom's qualified electronic signature recognized in all European countries?
Acting as a trust service provider outside of Switzerland and Austria or in other countries
Swisscom uses standard PDF contracts – how can we adapt them to our needs?
How long is the algorithm valid for the encryption of data and the signature?
Can Swisscom guarantee legal compliance for a contract signed with its electronic signature?
What do I do in a company with several subsidiaries?
Can I still prove the validity of a signature after ten years?
Does a qualified signature have a higher probative value?
Why must the evidence and log data be archived for a long time?
I want to adopt the standard contracts of Swisscom—is this possible?
What are the points to consider in litigation regarding electronic signatures?
Does the customer need certifications for the operation of the signature application?