Authentication and signature approval means
Answers to question about our various authentication means as signature approval method
- Why do I need a password and a one-time SMS code to approve a qualified electronic signature?
- Do I need a 2-factor signature approval means for advanced electronic signatures?
- What happens if I change my SIM card?
- Can I use other authentication means instead of PWD/OTP, Mobile ID SIM, or Mobile ID app as signature approval means?
- Is Swisscom able to guarantee the reception of the SMS in its service level agreement (SLA)?
- How can I determine if a user uses Mobile ID, password, and SMS code (PWD/OTP) or any other method as signature approval?
- How to switch signature approval means
- What happens to my electronic signature if I transfer my mobile number to another person?
- Quick Start Guide Change of Mobile Device
- Is only a Mobile ID or password & SMS code method (PWD/OTP) possible for signature approval?
- Are there any costs for the Mobile ID or the password and SMS code method (PWD/OTP)?
- Why are my login credentials to the subscriber application (signature application) and an SMS one-time code insufficient as a 2-factor solution for electronic signing?
- What is the time for the signature approval?
Passkey
- What is the Passkey login option?
- What do I need to use passkey
- How do I create a passkey on my phone
- How do I enable passkeys on an iOS device?
- How do I back up my passkeys to a hardware security key
- How do I enable passkeys on an a Mac
- How do I enable passkeys on an Android device
- Passkeys in Bluetooth-restricted environments
- Why doesn't my password manager support the passkey?
- Supported FIDO2-compliant passkeys
- Why am I unable to create my passkey and why do I get an error message?
- Why does my passkey no longer work after I switch my device or browser?
Mobile ID
- Is a Mobile ID mandatory for RA agents? I thought it was possible without it.
- What must I consider if I activate the Mobile ID app as signature approval means?
- How to activate the Mobile ID app on your mobile phone
- How to activate the Mobile ID SIM on your mobile phone.
- I have an issue with my Mobile ID SIM or Mobile ID app. Would you happen to know what I can do?
- What happens if I have yet to activate the Mobile ID SIM on my Swiss SIM card before the registration for electronic signature?
- I was identified and registered with a password and SMS code method (PWD/OTP). Now, I have activated my Mobile ID SIM or app.
- I forgot my Mobile ID Pin for my Mobile ID SIM. Is there a recovery process available?
- As an RA agent, do you activate Mobile ID for the user, or does the user have to do it himself? Where can I find information on the Mobile ID for the users?
- How to deactivate your Mobile ID on your mobile phone?
Password and SMS-code method (PWD/OTP)
- I forgot my password for the password and SMS code method (PWD/OTP). Is there a recovery process available?
- What happens if I forget my password when using the password and SMS code method (PWD/OTP) as the signature approval?
- How much time do I have to enter my secure password and the one-time SMS code to approve my electronic signature?
- What happens if I forget my password for the password and SMS code method (PWD/OTP) as signature approval means?
- When is the secure password set for the first time for the password and SMS code method (PWD/OTP)?