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Electronic signature
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Electronic seals
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Electronic certificate
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Electronic timestamps
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Identification methods
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Authentication and signature approval means
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Signing Service
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Smart Registration Service
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SRS Ident Website
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DocuSign and Swisscom
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RA agency
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General legal and regulatory questions
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Data privacy
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Purchase and billing of our products
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Multiple Authentication Broker
Why am I unable to create my passkey and why do I get an error message?
We only supports passkeys that comply with the FIDO2 standard and have been issued by certified platforms. Many password managers offer features similar to passkeys but are not FIDO2-certified – these cannot be used.
For example, FIDO2-compatible passkeys are supported by:
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Apple iCloud Keychain (on iPhones, iPads and Macs)
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Google Password Manager (on Android devices with an additional security check such as the Android SafetyNet Attestation)
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Windows Hello
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Hardware security keys such as YubiKeys (with FIDO2 certification)
Note: FIDO2-compatible passkeys can also be used on Samsung devices – provided they are stored via Google Password Manager. Other systems such as Samsung Pass or Samsung Wallet are not currently supported.