I forgot my Mobile ID Pin for my Mobile ID SIM. Is there a recovery process available?

Yes. There is a recovery process for a forgotten Mobile ID Pin available.

If you forgot your Mobile ID Pin for your Mobile ID SIM, you can follow the following steps:

  1. Generate a Mobile ID recovery code via your Mobile ID Dashboard 
  2. Activate Mobile ID SIM using the generated Mobile ID recovery code from Step 1
  3. In the activation process, set a new Mobile ID Pin
  4. Please write down the newly generated Mobile ID recovery code and store it safely

You can also take a look at the Mobile ID FAQ. There you can find answers to many questions about the Mobile ID.