Swisscom Trust Services > Service Status

Solutions

Legal and compliance

Business potential

Technology & Integration

Applications

Industries

Legal and compliance aspects for ...

Signature platforms

The connection of a trust service provider to a platform solution enables compliance with laws in the European legal area, e.g., EU Regulation eIDAS or federal law ZertES.

ERP providers and enterprises

ERP providers or large companies using ERP systems should ensure that their software complies with regulatory requirements and follows standards and best practices. They should also know...

Financial Services and Fintech

Important compliance aspects must be observed in the highly regulated financial sector, e.g., FINMA regulations or AML conformity. Trust services play an essential role here.

SaaS and PaaS Provider

By connecting Trust Services, you can offer customers legally valid electronic signatures while complying with necessary regulations and laws.

Legal and compliance insights

Stay informed about the latest updates on pan-European regulations and laws and their impact on digital trust service provider

Visit our regulation radar

Business potentials of e-signature solutions for ...

Signature platforms

Working with a signature platform TSP and PaaS provider offers many benefits, including improving the quality, efficiency, and security of their signature solutions, increasing the confidence of...

ERP providers and large enterprises

In the case of electronic signatures, an integrated solution can help solve these problems by digitizing process gaps and speeding up and simplifying document processing.

Financial Services & Fintech

Electronic signatures are an essential part of the digital transformation for the fintech and banking industry. Electronic signatures can help improve the efficiency and accuracy of processes such as...

SaaS & PaaS Provider

A TSP for SaaS providers offers many benefits, including improving the quality, efficiency, and security of their signature solutions, increasing the trust of their customers, and reducing risks.

Technological aspects for integration of e-signature solutions for...

Signature platforms

The technical integration of trust solutions in a signature platform offers cloud providers many advantages, e.g. scaliability, latest security standards or standardized APIs.

Learn more

ERP provider and enterprises

Enterprises and ERP providers face complex technical challenges, such as company size or internationalization, when implementing e-signature solutions and integrating a TSPs.

Learn more

Fintech and Financial Service Provider

Financial service providers can boost conversion rates by seamlessly integrating trust solutions and efficiently navigating compliance requirements.

Learn more

SaaS and PaaS provider

The technical integration of TSP's digital identity and e-signature solutions enables SaaS and PaaS providers to comply with the latest security and interface standards.

Learn more

Technology and Integration trends

Discover future-proof technological solutions and innovations for your business success.

Learn more

Specific use cases for…

Digital Onboarding

For legally secure contracts to be concluded digitally, customers must be identified once.

Form processes

Companies should design digital processes that can be tracked in real-time, require little administrative effort, and meet all security and compliance requirements.

Signature platforms

A signature platform's introduction takes place quickly, as a trust service provider already integrates the legally valid electronic signature.

Messenger Integration

Customer communication via messenger services is already standard in many places. Concluding a contract via this channel is the next logical step toward a seamless customer experience in the 21st...

eSignature solutions by industry

Human Resources

Digital transformation affects all areas of companies, and HR departments are not unaffected. Digitizing their processes offers an excellent opportunity to increase efficiency in the department and...

Healthcare

The health sector is severely affected by a shortage of skilled workers and staff overload. This is reflected in stress and can cause waiting times for patients. The data protection-compliant...

Finance & Banking

On the one hand, they have to digitalize their processes; on the other hand, innovative fintech is attacking established business models. The following applies to both: Today, customers expect...

Real estate sector

The use of electronic signatures in the real estate sector has made significant progress in recent years and offers numerous advantages. In particular, using electronic signatures enables processes...

eSignature Hub

Trust Blog

Downloads

Knowledge Base & Help Center

Insights with experts

Customer success stories and use cases

Welcome to our Trust Blog

Welcome to the Trust Blog! Here it's all about signature services technology and how it strengthens trust in digital processes. Learn about the latest developments and best practices for secure and...

25.04.2024

5 ways eIDAS 2.0 will impact your business

Read latest blog article

Downloads

Here you can find all the essential downloads for our products

Knowledge Base & Help Center

Click here to go to our Help Center.

In our Help Center, you will find the answers to our frequently asked questions.

Help Center

Insights with experts

Exciting insights with industry experts

This section will offer exciting interviews and discussions from various sectors, such as finance, HR, and health. Our experts describe the current challenges in their fields, provide compelling...

Learn more

Customer Stories and Use Cases

Our customers and partners have successfully streamlined their processes and digitized the final step to legally valid contract conclusion. Find out how they benefit from our digital identity, secure...

Read customer stories

Products

Electronic signature

Electronic seal

Identification

Authentication

Service packages

Electronic signature

Learn what an electronic signature is
What types of electronic signatures there are
How to sign a document electronically

Repetitve e-signature eIDAS

The embedded e-signing platform Smart Registration und Signing Service provides qualified and advanced electronic signatures for the EU jurisdiction.

E-signatures for Europe

One-shot e-signature eIDAS

The embedded e-signing platform Smart Registration and Signing Service offer a combined solution of identification and one-time e-signatur for KYC-processes in the European jurisdiction.

One-shot e-signing Europe

Repetitve e-signature ZertES

The embedded e-signing platform Smart Registration and Signing Service provides qualified and advanced electronic signatures for the Swiss jurisdiction.

E-signatures Switzerland

One-shot e-signature ZertES

The embedded e-signing platform Smart Registration and Signing Service offer a combined solution of identification and one-time e-signatur for KYC-processes in Swiss jurisdiction.

One-shot e-signing Switzerland

Fast track e-signature ZertES

The embedded e-signing platform Smart Registration and Signing Service offer identification via valid Swiss mobile number and advanced electronic signtuare in Switzerland

Fast track procedure Switzerland

Electronic seals

Learn what an electronic seal is here
What types of electronic seals there are
How a company successfully seals electronically

Authroity e-seal

The embedded e-sealing software Smart Registration and Signing Service provides regulated electronic seal for Swiss public authorities in accordance with ZertES and TAV.

Authority e-seal Switzerland

E-Seal ZertES

The reptetive e-sealing solution Smart Registration and Signing Service provides regulated and advanced electronic seals for organizations in the Swiss jurisdiction

E-seal for Switzerland

E-Seal eIDAS

The embedded e-sealing solution Smart Registration and Signing Service provides qualified and advanced electronic seals for organizations in the European jurisdiction.

E-seal for Europe

Identification

Online Identification

Learn what an online identity check is
What current identification methods are available on the market
What the areas of application and advantages of online identification are

Online Identification

Identification methods for eIDAS e-signatures

The embedded e-signature platform Smart Registration and Signing Service offers a wide range of identification methods to register for eIDAS-compliant e-signatures.

Ident-methods for Europe

Identification methods for ZertES e-signatures

The embedded e-signature platform Smart Registration and Signing Service offers a wide range of identification methods to register for ZertES-compliant e-signatures.

Ident-methods for Switzerland

RA App

Simple and intuitive Face-2-Face identification hub solution for businesses to register people for electronic signature.

RA App

Authentication

Learn what two-factor authentication is
Why it takes an authentication solution for the electronic signature

Portfolio of signature approval methods

The embedded e-signature platform Smart Registration and Signing Service provides a diverse array of authentication methods for approving electronic signatures.

Signature approval methods

Services Packages

Explore our range of e-signature and e-seal service packages for partners, SMEs, and enterprises. Choose from various packages tailored to your needs.

Service packages

09.02.2024

A password-free futures: enhancing security and convenience with passkey

Read blog post

Support & Services

Help Center

Product documentations

Developer Section

Contact support

Support for RA agencies

Help Center

Access to the Help Center

Here are the frequently asked questions about our products and services.

To the Help Center

Here you can find our product documentation

Here you will find all the essential information about our products.

Information for developers

Trust Services Developer Hub

On our Dev Hub, you will find all the essential information about using the interfaces provided by Swisscom.

STS Dev Hub

Trust Service GitHub

Our GitHub page contains Postman examples and four Java/C#-based clients for the signature service that use the iText/PDF Box libraries and the signature service wiki.

STS GitHub

Repository

In our repository, you will find the documentation on Swisscom CA and PKI, our CP/CPS, and terms of use.

Repository

PDF Library Provider

Here you will find a selection of PDF Library providers that support the interfaces provided by Swisscom.

PDF Library Provider

Swisscom Bug Bounty Program

You can inform Swisscom about potential security vulnerabilities here.

Swisscom Bug Bounty Program

Contact support

Here you will find answers to your questions

You are welcome to contact us via the support page.

Support Page

Support for RA agencies

Please visit our Help Center.If you can't find an answer to your question, please don't hesitate to contact our support team.

Contact RA Agency Support

References & Partner

Partner Directory

References and use cases

Become a partner

Partner Login

Our solution partners

Partner Directory

Our products are integrated into ready-made digital customer solutions, enabling processes without media discontinuity. Here is an overview of our solution partners.

Partner Directory

References and Use Cases

Customer success stories

Discover how customers are benefiting from our digital identity, secure authentication, and e-signature solutions and services. Our customers are active in various industries

Customer success stories

28.08.2024

smartaxxess supports young SMEs

together with Swisscom Trust Services and fino kanzleidrive GmbH.

Get success story

Become a Swisscom Trust Services partner now

Become a partner

Expand your application with legally valid electronic signature and online identification solutions. Become a partner now and enjoy the benefits.

Partner Login

Our partner log-in area is aimed at our solution partners.Are you still waiting for a partner log-in? Get in touch.

About us

Team

Associations & Memberships

Jobs

News

Media

Our team of experts

About Swisscom Trust Services

Swisscom Trust Services is a leading provider of trust services and provides qualified electronic signatures in the legal areas of the EU and Switzerland.

About us

Team

We are a team of more than 30 experts providing innovative, complete, compliant, and easy-to-integrate identity-based and electronic signature services.

Team

Wir sind Mitglieder in zahlreichen Verbänden

European Signature Dialog

The European Signature Dialogue is an association of the most important European providers of electronic signatures.

Learn more

Bitkom

Today, the registered association Bitkom represents more than 2,000 member companies - including around 1,000 high-performing SMEs, over 500 innovative tech start-ups, almost half of the 40 DAX...

Learn more

eco association

With around 1,000 member companies, eco is Europe's largest Internet industry association. Since 1995, eco has been instrumental in shaping the internet, promoting new technologies, creating...

Learn more

CAST e.V.

The Competence Center for Applied Security Technology, CAST e.V. offers a wide range of services in the security of modern information technologies. It is the contact for IT security issues.

Learn more

TeleTrust

The Bundesverband IT-Sicherheit e.V. (TeleTrusT) is a competence network comprising domestic and foreign members from industry, administration, consulting and science, and thematically related...

Learn more

Open vacancies

Our jobs

We seek experts with an exciting track record who want to contribute to our growth.

Open vacancies

Latest news and insights

News, Insights, and Press Releases

Here, you will find the latest news, insights, and press releases about our developments, services, and partnerships.

Media & Press

Media and press

In this section, you will find our press contact, the latest press releases, company information, and media content for download.

More information

Solutions

Legal and compliance

Business potential

Technology & Integration

Applications

Industries

Legal and compliance aspects for ...

Signature platforms

The connection of a trust service provider to a platform solution enables compliance with laws in the European legal area, e.g., EU Regulation eIDAS or federal law ZertES.

ERP providers and enterprises

ERP providers or large companies using ERP systems should ensure that their software complies with regulatory requirements and follows standards and best practices. They should also know...

Financial Services and Fintech

Important compliance aspects must be observed in the highly regulated financial sector, e.g., FINMA regulations or AML conformity. Trust services play an essential role here.

SaaS and PaaS Provider

By connecting Trust Services, you can offer customers legally valid electronic signatures while complying with necessary regulations and laws.

Legal and compliance insights

Stay informed about the latest updates on pan-European regulations and laws and their impact on digital trust service provider

Visit our regulation radar

Business potentials of e-signature solutions for ...

Signature platforms

Working with a signature platform TSP and PaaS provider offers many benefits, including improving the quality, efficiency, and security of their signature solutions, increasing the confidence of...

ERP providers and large enterprises

In the case of electronic signatures, an integrated solution can help solve these problems by digitizing process gaps and speeding up and simplifying document processing.

Financial Services & Fintech

SaaS & PaaS Provider

A TSP for SaaS providers offers many benefits, including improving the quality, efficiency, and security of their signature solutions, increasing the trust of their customers, and reducing risks.

Technological aspects for integration of e-signature solutions for...

Signature platforms

The technical integration of trust solutions in a signature platform offers cloud providers many advantages, e.g. scaliability, latest security standards or standardized APIs.

Learn more

ERP provider and enterprises

Enterprises and ERP providers face complex technical challenges, such as company size or internationalization, when implementing e-signature solutions and integrating a TSPs.

Learn more

Fintech and Financial Service Provider

Financial service providers can boost conversion rates by seamlessly integrating trust solutions and efficiently navigating compliance requirements.

Learn more

SaaS and PaaS provider

The technical integration of TSP's digital identity and e-signature solutions enables SaaS and PaaS providers to comply with the latest security and interface standards.

Learn more

Technology and Integration trends

Discover future-proof technological solutions and innovations for your business success.

Learn more

Specific use cases for…

Digital Onboarding

For legally secure contracts to be concluded digitally, customers must be identified once.

Form processes

Companies should design digital processes that can be tracked in real-time, require little administrative effort, and meet all security and compliance requirements.

Signature platforms

A signature platform's introduction takes place quickly, as a trust service provider already integrates the legally valid electronic signature.

Messenger Integration

Customer communication via messenger services is already standard in many places. Concluding a contract via this channel is the next logical step toward a seamless customer experience in the 21st...

eSignature solutions by industry

Human Resources

Healthcare

The health sector is severely affected by a shortage of skilled workers and staff overload. This is reflected in stress and can cause waiting times for patients. The data protection-compliant...

Finance & Banking

On the one hand, they have to digitalize their processes; on the other hand, innovative fintech is attacking established business models. The following applies to both: Today, customers expect...

Real estate sector

eSignature Hub

Trust Blog

Downloads

Knowledge Base & Help Center

Insights with experts

Customer success stories and use cases

Welcome to our Trust Blog

25.04.2024

5 ways eIDAS 2.0 will impact your business

Read latest blog article

Downloads

Here you can find all the essential downloads for our products

Knowledge Base & Help Center

Click here to go to our Help Center.

In our Help Center, you will find the answers to our frequently asked questions.

Help Center

Insights with experts

Exciting insights with industry experts

This section will offer exciting interviews and discussions from various sectors, such as finance, HR, and health. Our experts describe the current challenges in their fields, provide compelling...

Learn more

Customer Stories and Use Cases

Read customer stories

Products

Electronic signature

Electronic seal

Identification

Authentication

Service packages

Electronic signature

Learn what an electronic signature is
What types of electronic signatures there are
How to sign a document electronically

Repetitve e-signature eIDAS

The embedded e-signing platform Smart Registration und Signing Service provides qualified and advanced electronic signatures for the EU jurisdiction.

E-signatures for Europe

One-shot e-signature eIDAS

The embedded e-signing platform Smart Registration and Signing Service offer a combined solution of identification and one-time e-signatur for KYC-processes in the European jurisdiction.

One-shot e-signing Europe

Repetitve e-signature ZertES

The embedded e-signing platform Smart Registration and Signing Service provides qualified and advanced electronic signatures for the Swiss jurisdiction.

E-signatures Switzerland

One-shot e-signature ZertES

The embedded e-signing platform Smart Registration and Signing Service offer a combined solution of identification and one-time e-signatur for KYC-processes in Swiss jurisdiction.

One-shot e-signing Switzerland

Fast track e-signature ZertES

The embedded e-signing platform Smart Registration and Signing Service offer identification via valid Swiss mobile number and advanced electronic signtuare in Switzerland

Fast track procedure Switzerland

Electronic seals

Learn what an electronic seal is here
What types of electronic seals there are
How a company successfully seals electronically

Authroity e-seal

The embedded e-sealing software Smart Registration and Signing Service provides regulated electronic seal for Swiss public authorities in accordance with ZertES and TAV.

Authority e-seal Switzerland

E-Seal ZertES

The reptetive e-sealing solution Smart Registration and Signing Service provides regulated and advanced electronic seals for organizations in the Swiss jurisdiction

E-seal for Switzerland

E-Seal eIDAS

The embedded e-sealing solution Smart Registration and Signing Service provides qualified and advanced electronic seals for organizations in the European jurisdiction.

E-seal for Europe

Identification

Online Identification

Learn what an online identity check is
What current identification methods are available on the market
What the areas of application and advantages of online identification are

Online Identification

Identification methods for eIDAS e-signatures

The embedded e-signature platform Smart Registration and Signing Service offers a wide range of identification methods to register for eIDAS-compliant e-signatures.

Ident-methods for Europe

Identification methods for ZertES e-signatures

The embedded e-signature platform Smart Registration and Signing Service offers a wide range of identification methods to register for ZertES-compliant e-signatures.

Ident-methods for Switzerland

RA App

Simple and intuitive Face-2-Face identification hub solution for businesses to register people for electronic signature.

RA App

Authentication

Learn what two-factor authentication is
Why it takes an authentication solution for the electronic signature

Portfolio of signature approval methods

The embedded e-signature platform Smart Registration and Signing Service provides a diverse array of authentication methods for approving electronic signatures.

Signature approval methods

Services Packages

Explore our range of e-signature and e-seal service packages for partners, SMEs, and enterprises. Choose from various packages tailored to your needs.

Service packages

09.02.2024

A password-free futures: enhancing security and convenience with passkey

Read blog post

Support & Services

Help Center

Product documentations

Developer Section

Contact support

Support for RA agencies

Help Center

Access to the Help Center

Here are the frequently asked questions about our products and services.

To the Help Center

Here you can find our product documentation

Here you will find all the essential information about our products.

Information for developers

Trust Services Developer Hub

On our Dev Hub, you will find all the essential information about using the interfaces provided by Swisscom.

STS Dev Hub

Trust Service GitHub

Our GitHub page contains Postman examples and four Java/C#-based clients for the signature service that use the iText/PDF Box libraries and the signature service wiki.

STS GitHub

Repository

In our repository, you will find the documentation on Swisscom CA and PKI, our CP/CPS, and terms of use.

Repository

PDF Library Provider

Here you will find a selection of PDF Library providers that support the interfaces provided by Swisscom.

PDF Library Provider

Swisscom Bug Bounty Program

You can inform Swisscom about potential security vulnerabilities here.

Swisscom Bug Bounty Program

Contact support

Here you will find answers to your questions

You are welcome to contact us via the support page.

Support Page

Support for RA agencies

Please visit our Help Center.If you can't find an answer to your question, please don't hesitate to contact our support team.

Contact RA Agency Support

References & Partner

Partner Directory

References and use cases

Become a partner

Partner Login

Our solution partners

Partner Directory

Our products are integrated into ready-made digital customer solutions, enabling processes without media discontinuity. Here is an overview of our solution partners.

Partner Directory

References and Use Cases

Customer success stories

Discover how customers are benefiting from our digital identity, secure authentication, and e-signature solutions and services. Our customers are active in various industries

Customer success stories

28.08.2024

smartaxxess supports young SMEs

together with Swisscom Trust Services and fino kanzleidrive GmbH.

Get success story

Become a Swisscom Trust Services partner now

Become a partner

Expand your application with legally valid electronic signature and online identification solutions. Become a partner now and enjoy the benefits.

Partner Login

Our partner log-in area is aimed at our solution partners.Are you still waiting for a partner log-in? Get in touch.

About us

Team

Associations & Memberships

Jobs

News

Media

Our team of experts

About Swisscom Trust Services

Swisscom Trust Services is a leading provider of trust services and provides qualified electronic signatures in the legal areas of the EU and Switzerland.

About us

Team

We are a team of more than 30 experts providing innovative, complete, compliant, and easy-to-integrate identity-based and electronic signature services.

Team

Wir sind Mitglieder in zahlreichen Verbänden

European Signature Dialog

The European Signature Dialogue is an association of the most important European providers of electronic signatures.

Learn more

Bitkom

Today, the registered association Bitkom represents more than 2,000 member companies - including around 1,000 high-performing SMEs, over 500 innovative tech start-ups, almost half of the 40 DAX...

Learn more

eco association

With around 1,000 member companies, eco is Europe's largest Internet industry association. Since 1995, eco has been instrumental in shaping the internet, promoting new technologies, creating...

Learn more

CAST e.V.

The Competence Center for Applied Security Technology, CAST e.V. offers a wide range of services in the security of modern information technologies. It is the contact for IT security issues.

Learn more

TeleTrust

The Bundesverband IT-Sicherheit e.V. (TeleTrusT) is a competence network comprising domestic and foreign members from industry, administration, consulting and science, and thematically related...

Learn more

Open vacancies

Our jobs

We seek experts with an exciting track record who want to contribute to our growth.

Open vacancies

Customer success stories

Customer success stories

Service Status

This page contains status information about our service availability. You can see the current status of the services in the display below.

Planned system outage Nov. 26th, 2024 and December 3rd,...

11.10.2024 Issues with Video-/Autoidenfication by INTRUM

Maintenance work Mobile ID planned for 16/10/2024

Solved - SRS Autoident and SRS Videoident available again...

ERRATUM - Solved - SRS Autoident and SRS Videoident...

Solved - SRS Autoident and SRS Videoident available again

Incident with SRS-Video and SRS-Autoident from Intrum

Information on Major Incident 2024-09-11

Sept. 16th, 2024 Problems with signatures between 2.08pm...

Resolved : Outage Smart Registration Service - All Services...

Outage Smart Registration Service

Resolved - Connectivity Issues

Resolved : iOS Update 17.6 rendering RA App Version 4.3...

Fake e-mails with the alleged sender Swisscom Trust Services

Solved: iOS Update 17.6 rendering RA App Version 4.3...

Maintenance work on Sunday July, 28th 2024 on the...

Q4/2024: Splitting of timestamping instances EU/CH

Nect-Ident method currently unavailable

Maintenance Work June 29th 2024 between 9 and 11 pm

Maintenance Work, Wednesday May 22nd between 9 and 11pm

RA App update required

Certificate change: DN entry changes for access certificate...

Maintenance Multiple Authentication Broker

REMINDER - Update Smart Flow Service: Please implement new...

TLS Ciphers Changes on Feb. 12th, 2024 8.30pm-9.00pm

Text Messaging (SMS) - Maintenance With No Expected...

Maintenance activities Feb. 1st 10-11.30am

Maintenance Activities January 25th 2024 - 9 till 10.30pm

New version of RA app available

Update Smart Flow Service: Please implement new...

Update concerning the press release yesterday about auto...

Mobile ID restrictions

Changes in Auto Identification Regulations in Germany:...

Nov. 14th 2023: New release on the module sending out SMS

Test status message

Currently problems with SMS

Signing Service does not work properly

RA-App: Problems with Italian ID cards and passports

18.10.2023 Release Signing Service component - shifted for...

Maintenance work planed on Oktober 8th 2023

14.9.2023 Test of georedundant failover

06.09.2023 Hint for validators in Italy

01.09.2023 SRS Bank Ident (Klarna) Funktionsstörungen -...

2023-08-31 SRS Bank Ident (Klarna) has an issue

2023-08-31 Release yesterday evening installed

30.8. and 06.09.2023 Maintenance activities SMS and...

Release for SMS (iFrame) adaptations set for August 30, 2023

Update on planend Release August 23rd

Malfunction RA App for IOS

2023-08-23 Expected Release for SMS (iFrame) adaptations

Preanouncement - changes on the SMS/OTP iFrame window...

2023-08-09 Increased waiting times with video ident (EU) by...

2023-08-09 Maintenance activities planned for signing and...

2023-08-12 Maintenance Activities NFC Identification via...

2023, July 12th Maintenance Mobile ID System

12.7.2023: Maintenance OCSP Service

21.06.23 Short interruption in the service this morning

New version of the RTR validator - now correct validation...

Welcome to our new service status page

TLS certificate change on the signing System

2023-04-27 DDoS Attack

24.04.2023 RTR Validator does not return the correct result...

2023-04-19 Discontinuation of SRS Bankident DE...

2023-04-19 RTR (Supervisory Body for eIDAS in Austria) has...

2023-04-18 Disruption for the services "Check Signature" ,...

04-04-2023 Maintenance Work 1pm-3pm

2023-03-30 SRS Bankident DE / Klarna disrupted

16-03-2023 Maintenance e-Learning Platform

Update SRS: Issue is fixed

Issues in SRS - Identification methods SRS Video EU and SRS...

2023-03-03 Error in invoicing for February

20.02.2023 (Reminder) Maintenance RA Service

2023-02-20 This evening extensions on the Signing Service

2023-02-17 Problem with the Swiss Validator

2023-02-15: Switchover to our georedundant site

15-02-2023 Malfunction at SRS-Videoident-CH fixed.