Author: Ingolf Rauh

RA-App: Problems with Italian ID cards and passports

Some customers report to us that they have problems receiving their Italian passport or ID card from Italy; the app suddenly closes. However, it does not occur with all customers.
A fix has now been prepared, but the dependency on the hardware used (mobile phone) has not yet been resolved. It is currently being tested and will be installed in approx. 1-2 weeks. People with these problems may need to be identified remotely or visit relevant Swissscom shops.

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