Author: Ingmar Schmidt

Notification of Reduced Service Availability: INTRUM Identification Services

Incident Summary: We wish to inform you about reduced service availability impacting our identification services, specifically INTRUM VideoIdent and INTRUM AutoIdent with manual agent-based review.

Impact: Due to the current situation, partners may experience higher waiting times until being attended to by an agent, with delays of up to 15 minutes.

Affected Services:

  • INTRUM VideoIdent
  • INTRUM AutoIdent (manual agent-based review)

Timeframe:

  • Start: 21st July
  • Expected End: Approximately by next week

Details: The reduced availability is due to unforeseen circumstances that have impacted our capacity to provide services at standard efficiency levels.

Recommended Actions: Partners are advised to anticipate potential delays and plan accordingly to mitigate impact on operations. We apologize for any inconvenience this may cause and appreciate your understanding and patience.

Updates: We will provide regular updates to keep you informed about any developments or changes related to this incident.

Thank you for your cooperation and understanding.

Swisscom Trust Services

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