The identification process was interrupted or not carried out satisfactorily on the identification portal page of Swisscom. What to do next?

First, try your selected identification method again via the link in your received confirmation e-mail (sender: Support Trust Services – GSD-TS). In addition, please take a look at your SPAM folder.

Suppose the identification does not work whatsoever. In that case, you can request a voucher for a video identification according to the 3-step self-support or request a refund when paying with a credit card.