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The identification process was interrupted or not carried out satisfactorily. What to do next?

First, try your selected identification method again via the link in your received confirmation e-mail (sender: Support Trust Services – GSD-TS). In addition, please take a look at your SPAM folder.

Suppose the identification does not work whatsoever. In that case, you can request a voucher for a video identification according to the 3-step self-support or request a refund when paying with a credit card.