- Help Center
- SRS Ident Website
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Electronic signature
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Electronic seals
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Electronic certificate
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Electronic timestamps
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Identification methods
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Authentication and signature approval means
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Signing Service
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Smart Registration Service
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SRS Ident Website
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DocuSign and Swisscom
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RA agency
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General legal and regulatory questions
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Data privacy
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Purchase and billing of our products
The identification process was interrupted or not carried out satisfactorily on the identification portal page of Swisscom. What to do next?
First, try your selected identification method again via the link in your received confirmation e-mail (sender: Support Trust Services – GSD-TS). In addition, please take a look at your SPAM folder.
Suppose the identification does not work whatsoever. In that case, you can request a voucher for a video identification according to the 3-step self-support or request a refund when paying with a credit card.