Problems can occur at different points in the identification process, so an individual analysis can be time-consuming and require many specialists. Examples are:
- with our partner, who performs your identification,
- at our website host, which does not start your registration request correctly,
- when sending, delivering, or receiving SMS by the respective telephone company(ies),
- when recognizing your ID document, the camera, the NFC receiver module,
- with the app for the identification of the operating system of your mobile device,
- on the release app,
- in the event of rejection due to regulatory risk assessments,
- when transmitting & matching registration data,
- etc.
As you can see, many parties are involved in the process, and finding individual errors can be extremely time-consuming and is only sometimes possible in terms of time and staff. Unfortunately, the procedures are also so complex from a regulatory perspective that, as a rule, 5-10% can only sometimes be registered entirely online. With electronic identity, all countries are currently creating conditions for this to improve in the future.