Whitepaper: Optimize KYC processes, minimize abandonment rates

How electronic signatures reduce drop-off rates and make onboarding easier

Today, digital onboarding processes determine whether a company gains or loses customers. Especially in regulated industries, the Know Your Customer (KYC) process often becomes a stumbling block: different media formats, manual steps, and long waiting times cause prospects to drop out – often for good.

This effect is particularly critical where KYC is required by law:

  • Banks and financial service providers

  • Insurance companies

  • Real estate, telecommunications, platform business

Decision-makers in these sectors should familiarize themselves with the problem of poor onboarding processes and look for potential for optimization. Electronic signatures play a special role here, as they allow regulated processes to be digitized in a legally compliant manner.

πŸ“‘ What you will learn in the white paper

  1. Why consumers don't always make rational decisions

    Why consumers often make emotional decisions - and why even small media disruptions in onboarding create negative brand associations in the long term.

  2. What is the "frictionless economy"?

    What companies can learn from the ideal of the "frictionless economy" - and how transaction and time costs can be reduced in a targeted manner.

  3. KYC as a critical moment in the customer journey

    Why slow or inefficient KYC processes are one of the most common reasons for abandonment - backed up by the latest studies and figures.

  4. Implement smooth onboarding

    Electronic signatures and digital identification solutions make it possible to handle even complex and highly regulated processes completely digitally and with legal validity. They significantly shorten contract conclusions, avoid media disruptions and improve the user experience without unnecessary delays.

  5. Digitize business processes with Swisscom Sign

    How even complex, regulated processes can be mapped completely digitally - without media disruptions, with shorter throughput times and higher completion rates. Companies that work with Swisscom Sign can speed up onboarding processes and reduce costs. In addition, the need for physical documents can be virtually eliminated throughout the company, resulting in faster processing times, lower costs, optimized compliance and increased security.

πŸ“ˆ Possible optimizations through e-signatures:

  • Fewer abandonments in onboarding

  • Faster conclusion of contracts

  • Optimized compliance

  • Lower costs

  • Legally compliant KYC processes

  • Improved customer experience despite regulation

πŸ“© Download the whitepaper now

Find out how you can turn KYC from a conversion killer into a competitive advantage - with smooth, digital and legally compliant signature processes.