Author: Joseph Koenig

Notification of limited service availability: INTRUM identification services

Incident summary: Our partner INTRUM informs us about a limited service availability, which affects our identification services, in particular INTRUM VideoIdent.

Impact: Due to the current situation, partners may experience longer wait times to be served by an agent, with delays at approximately 15 minutes.

Affected services:

  • INTRUM VideoIdent via SRS (Smart Registration Service) and MAB (Multiple Authentication Broker)

Start Incident: 09/09/2025 16:43

Details: The reduced availability is due to unforeseen circumstances that have impacted INTRUM's ability to provide services with its usual efficiency.

Recommended action: Partners are advised to be prepared for potential delays and plan accordingly to minimize the impact on operations.
We apologize for any inconvenience and thank you for your understanding and patience.

Updates: We will keep you regularly updated on any developments and changes related to this incident.

Thank you for your cooperation and understanding.

Swisscom Trust Services

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