Author: Joseph Koenig

Announcement: New Terms of Use for Signing Service

Announcement: We hereby inform our valued customers that new terms of use for our signing service (All In Signing Service) for the EU jurisdiction will come into force on March 2, 2026.

Changes in content:

The main changes are:

  • Inclusion of the amended legal basis (EU: Regulation 2024/1183 Amendments to eIDAS)

  • Clarification of the maximum validity of an identification (5 years maximum)

  • Adjusted links to the repository

  • Note that one-shot signatures are also possible without using an authentication method due to the change in legislation

  • Inclusion of other means of authentication in the examples, e.g. passkey

  • Clarification of the exclusion of risks in the peripheral system (Internet, SMS)

  • Information and request to subscribe to the status page in order to be informed about changes to terms of use, incidents, etc.

  • Inclusion of the terms of use in simple language


Impact: From this point onwards, end users are shown the new terms of use during onboarding and presented with them for acceptance. This means that only new users must accept these terms of use.


Necessary actions:

Customers and partners who do not independently display our terms of use in their own flow and have them accepted by the end customer do not have to do anything. In this case, the terms of use will be displayed by Swisscom.

Customers and partners who display our terms of use in their flow and deliver them via the MAB interfaces are advised to check that the correct documents are attached (see note) and displayed to the user. Processes that go through the MAB interface (backend calls) must calculate and deliver the current hash (see note) documents as proof of acceptance of the terms of use.

If the implementation was made according to the specification, no action is required.

Note: Swisscom's terms of use are always available here: (still in the old version at the time of this post)

Contact: Support for Swisscom Trust Services Partners(LINK)