2023-03-03 Error in invoicing for February1. - 28. February 2023, worldwide
The invoicing for the month of February is incorrect with regard to the use of the Signing Service: All amounts have a factor of two, as the input numbers were processed additively twice due to a software error. The invoices will be corrected accordingly with credit notes. This may take a few days. We apologise for this fault.
Over the weekend we have started a correction invoice run. All affected customers will receive a credit note tomorrow/the day after, the value of which can be deducted from the original invoice.
We apologize for any inconvenience caused by our mistake and thank you for your understanding. As part of our ongoing quality control efforts, we have worked with experts to define measures to prevent such errors in the future. If you have any questions, please do not hesitate to contact us anytime.