There are currently hick-ups with the video identification via identity.tm/IDNow - we recommend to use NECT auto ident instead.

UPDATE:
We expect that the service is available again on Thursday morning.

UPDATE Aug. 4th, 2022: The communication channel is restored. Video identification should work as foreseen again. If you have any difficulties we would appreciate if you could contact our support Contact support - Swisscom Trust Services AG.