Service Status

This page provides status information on the services that are part of Swisscom Trust Servcies. Check back here to view the current status of the services listed below, or subscribe to an RSS feed to be notified of interruptions to each individual service. If you are experiencing an issue not listed here, please contact support.

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Signing Service

At the moment no technical difficulties are known.

Smart Registration Service

At the moment no technical difficulties are known.

02.10.2022 Maintenance PKI-HSM Systems

2. October 2022, Worldwide

Maintenance work on our PKI/HSM systems is planned for the early morning between 2:00h and 5:00h, with short interruptions of no more than 3 minutes.

2022-09-22 Maintenance Work On Mobile ID System

29. September 2022

Maintenance work on the Mobile ID system is planned for the early morning between 1:00 am and 3:00 am, during which time there may be short interruptions.

2022-09-19 Outage Mobile ID this morning

19. September 2022, Switzerland only

A short outage betwenn 7.55am and ca. 8.50am was reported for the SIM based Mobile ID thus not for the Mobile ID App. The service is restored and works now again.

2022-09-15 Adaptation of Swisscom's Data Protection Policy

15. September 2022, worldwide

As part of the launch of the Autoident registration method, the data protection policies of Swisscom (Switzerland) Ltd. and Swisscom IT Services Finance S.E. were adapted with regard to the data collected in this new procedure (e.g. biometric data from the photo).

2022-09-14 Change of SMS Supplier For Messages To Austria

14. September 2022, Austria

Due to roaming problems that have occurred sporadically recently with Austrian numbers, the SMS in Austria will now be sent out with a German sender number +49 177 1783130. We hope this will increase reliability.

2022-09-14 SRS Autoident CH identification method will be available

15. September 2022, Switzerland

By tomorrow morning at the latest (15.9.), the SRS Autoident CH procedure will be launched in trial mode (with the IDNow/Intrum identification app). All identifications can be used fully productively within the Smart Registration Service or via the website https://srsident.trustservices.swisscom.com with vouchers. During the four-week trial period, we will be happy to collect information on inconsistencies or error situations that you experienced and have not yet occurred in our extensive tests. The data about the type/version of the mobile device, the mobile number, the exact time and data such as the reference ID and order ID (which can be found in the e-mail sent out after registration) are always helpful here. The procedure can now also be ordered in the new order forms.

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