Service Status

This page provides status information on the services that are part of Swisscom Trust Servcies. Check back here to view the current status of the services listed below, or subscribe to an RSS feed to be notified of interruptions to each individual service. If you are experiencing an issue not listed here, please contact support.

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Smart Registration Service

At the moment no technical difficulties are known.

Signing Service

At the moment no technical difficulties are known.

2023-01-31 Disturbance Mobile ID / SMS

31. January 2023, Switzerland and by use of Mobile ID outside CH

We got reports about errors using Mobile ID on SIM card – Mobile ID App works fine. Workaround: The mobile device should be set to 3G only.

 

The problem was solved on Feb 1st in the morning

2023-1-25 Maintenance on SMS Service

25. January 2023, worldwide

The SMS service will be maintained on January 25th between 1-6 am. There could be problems to send out SMS in this time frame.

2023-01-12 RTR Validation

1. December 2022

As our customers we ourselves must also confirm that the RTR validation service is still disturbed and shows wrong results on validation. RTR is informed and work to repair it is in progress. Only RTR can report about the progress of this repair since Swisscom is not involved in this application. We recommend to use the EU validation service: https://ec.europa.eu/cefdigital/DSS/webapp-demo/validation

2023-01-18 Maintenance Signing Service

18. January 2023

We have an internal software update Wed. January 18th between 8-10pm. Due to our georedundancy we do not expect any impediments on the operational behaviour.

2023: New postal address

1. January 2023

We will move nearer to the main station of Zurich. Our new postal address will be: Swisscom Trust Services Inc. , Konradstrasse 12, 8005 Zurich, Switzerland

2022-12-16 Problems with Video- and Autoidentification in Switzerland

16. December 2022, Switzerland

We have an increased volume of complaints due to identifications for Switzerland not being completed with our partner INTRUM. We are currently investigating the irregularities and will rectify the problem. Identifications are either delayed or people receive refunds.

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