Service Status

This page provides status information on the services that are part of Swisscom Trust Servcies. Check back here to view the current status of the services listed below, or subscribe to an RSS feed to be notified of interruptions to each individual service. If you are experiencing an issue not listed here, please contact support.

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Signing Service

At the moment no technical difficulties are known.

Mobile ID

At the moment no technical difficulties are known.

Docusign is fully available again.

09. May 2022, Worldwide

The problem with Docusign was resolved and the service can be used again as usual.

Thank you for your patience.

Problem when signing with Docusign

There is currently a problem signing with Docusign. Our team is working flat out on the solution.

SRS Video available again

06. May 2022, Worldwide

The problem with SRS video has been resolved and SRS is fully available again.

Thank you for your patience.

SRS Video not available

05. May 2022, Worldwide

The SRS video method is not available at this time. Our partner is working flat out on the solution. We ask our partners not to start video identifications at the moment.

New signature check page available

15. April 2022, worldwide

As of now, an additional signature check page is available to our partners and end customers. On this page, users can check at any time whether they are correctly registered for the electronic signature.

This is how it works:

  1. Enter your mobile number
  2. Check your mobile phone for a Mobile ID request or enter your password
  3. Check your result

The page can be accessed directly at https://check-signature.scapp.swisscom.com/.

April 21st, 2022 Work on SMS module

21. April 2022, worldwide

We will have release work on the SMS sending module tomorrow between 8am and 10am and do not expect any interruption. This will solve problems that some customers have received sender numbers that do not originate from Switzerland/Germany.

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