Service Status
This page provides status information on the services that are part of Swisscom Trust Servcies. Check back here to view the current status of the services listed below, or subscribe to an RSS feed to be notified of interruptions to each individual service. Concerning the integration within Microsoft Outlook you can find some guidance here. If you are experiencing an issue not listed here, please contact support.
Subscribe to the RSS-Feed.Mobile ID
At the moment no technical difficulties are known.
Signature Service
At the moment no technical difficulties are known.
Smart Registration Service
At the moment no technical difficulties are known.
AIS: new combined timestamp now alive
29. June 2020The new combined timestamp for qualified timestamps in CH and EU is now active.
Service State Smart Registration Service updated
04. July 2020The State of Smart Registration Service changed from yellow to green
Service State Smart Registration Service updated
04. July 2020The State of Smart Registration Service changed from green to yellow
Technical News on our Servcies
- Mobile ID
- Signature Service
- Smart Registration Service
Technical updates - Mobile ID
No updates available
Technical updates - Signature Service
AIS: new reinstallation of the new combined time stamp EU/CH
29. June 2020, world wideNow that validator.ch has adapted its validation to our new qualified combined time stamp CH/EU, we will activate the new timestamp service again on June 29th in the afternoon between 1-3 p.m. A suspension of the service of several seconds may be expected during the switchover. The new time stamp will also be published in the Trust List in the EU in the following months. Since these are official procedures, Swisscom cannot give an exact timeline for this.
Roll-back combined timestamp
15. June 2020, world wideThe new combined time stamp, which was correctly audited and released by KPMG, was activated on Sunday as announced. Unfortunately, the validator.ch has not yet followed up its software and accepted this timestamp. Although there are no legal problems and the validator.ch indicates that there are no guarantees as to the veracity of its verifications, we have decided to roll back the timestamp and wait for validator.ch software update. This means that from this afternoon, the qualified Swiss timestamp will be switched on again.
AIS: Maintenance announcement downtime on June 28th 2020
28. June 2020, worldwideUrgent maintenance activities are taking place simultaneously at the HSMs in our redundata data centers. Between 10h00 and 12h00, the accessability of the All-in Signing Service may fail for up to 10 minutes.
Technical updates - Smart Registration Service
Registrations also possible in the Swisscom Shop SBB Station Bern
12. May 2020, Bern, SwitzerlandStarting at May 12th registrations are possible in the Swisscom shop of the Bern station. See also our news page.
Identification portal: Identifications only via web browser
11. May 2020, worldwideCurrently, the identifications that are carried out via the portal https://trustservices.swisscom.com/identification-landingpage can only be realized by use of the browser, i.e. the app of identity.tm cannot be used in this context.
Certificate updates
New CA4 in October
05. October 2020, SwitzerlandThe new CA4
The new rules and regulations require certification service providers and trust service providers to use better algorithms to ensure the trustworthiness of signatures in the future. Swisscom will first replace the root certificate authority instance (CA) for Switzerland (CH jurisdiction) and later also for the EU (eIDAS jurisdiction), thereby adapting the entire certificate chain and providing for the new algorithms. This concern, on the one hand, the so-called "padding algorithm" which will switch from currently SASSA-PKCS1 v1_5 to RSASSA-PSS, and on the other hand the key length, which will be increased from 2048 to 3072.
What are the implications?
- The size of the signature in the signed document changes, i.e. the signature takes up more space. Since signature applications make estimates to the best of their knowledge of how much space a signature requires, it may be that this estimate is no longer correct and therefore a signature is no longer possible.
- If you use standard applications that display trusted signatures, such as Adobe Reader, the latter will continue to trust the signatures. However, if you have special applications that first require the root certificate of the certificate chain for trustworthiness, you must reinstall it.
When will the changes take effect?
We are planning a changeover in October 2020. In addition to the existing account ("ClaimedID") we will issue a new ClaimedID based on the new certificate chain to customers. After 2-3 months we will switch off the old ClaimedIDs. In this respect, it is possible to test and switch individually during this period of time.
What do you need to do?
If you are the developer of the signature application you are using, you should observe the notes on the development information page https://github.com/SCS-CBU-CED-IAM/AIS/wiki/Swisscom-CA-4 . Otherwise, you should inform the partner which provided you with the signature application. At the same time, however, we will also inform all our partners.
We will inform you with further details in September.