Verify customer identities without slowing down onboarding

Swisscom Person Identity Validator helps organizations verify e-ID, digital credential wallets, and identity attributes in trusted, automated, and customer-friendly workflows.

Review your identity onboarding flow
Discuss your identity validation requirements

Person identity validator

Customer identity is the starting point for many digital business processes. Whether a person opens an account, applies for a service, confirms eligibility, or enters a high-trust signing flow, your organization needs reliable identity information without adding unnecessary friction.

Swisscom Person Identity Validator helps you replace fragmented manual checks with trusted, reusable identity information. It supports digital onboarding journeys in which identity validation is part of the process, not a separate obstacle for the customer. 

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Built for e-ID and
wallet-based credentials

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Supports digital
onboarding flows

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Reduces manual
identity checks

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Compatible with
eIDAS 2.0 and swiyu 

Manual identity checks create friction where trust should be simple

Many organizations have digitized their onboarding forms, but the identity checks behind them are still fragmented. Customers upload documents, manually enter data, repeat information across systems, or wait for checks from back-office teams.

Each additional step creates friction. Form errors, unclear documents, and manual review loops slow onboarding and increase the likelihood that customers will abandon the process. For the organization, this means operational cost, inconsistent data quality, and avoidable pressure on compliance teams.

Identity validation should support the customer journey, not interrupt it. Swisscom Person Identity Validator helps organizations integrate trusted identity information directly into digital processes.

4 steps from identity request to verified result

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Make identity validation part of a smoother customer journey

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 Archive Audited Evidence 

Receive the evidence of audited credential presentations in one or several selected formats

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Improve the completion
of digital processes

Reduce friction from document uploads, form errors and repeated data entry

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Use trusted identity
information more effectively

Work with verified personal identity data and attributes instead of fragmented manual inputs

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Support compliance-
relevant workflows

Create a clearer validation step for process where identity matters for trust, risk, or regulatory reasons.

Built for identity workflows that need trust and usability

A validation layer for natural person identity

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Swisscom Person Identity Validator is designed to support digital identity management workflows where organizations need to verify the identity of a natural person or a specific identity attribute.


Depending on the use case, this may involve e-ID validation, wallet-based credential validation, age or eligibility validation, or identity checks connected to high-trust signing processes. Swisscom provides the validation layer behind the business workflow, helping organizations avoid building their own identity infrastructure from the ground up.

Identity validation for real digital journeys

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Swisscom Person Identity Validator can support processes in which a customer's identity must be verified before the business journey can continue. Examples include account onboarding, insurance applications, eligibility checks,  and high-trust signing workflows.
 
Instead of asking customers to provide the same information repeatedly, organizations can use trusted identity information where it adds value: at onboarding, before a regulated action, or when a process requires a higher level of assurance.
 
Here is an example: A customer starts a digital onboarding journey. The organization requests the required identity information. The customer presents e-ID or credential information through a supported wallet flow. Swisscom validates the information and returns the result to the onboarding process.

Start with your identity verification requirements

identity verification requirements

Identity validation requirements differ by use case, industry, assurance level, and integration complexity. Swisscom reviews your onboarding or customer process and recommends the right Validator setup for your organization.

 

Request a consultation

 

Swisscom will assess your use case before recommending a suitable validation approach.

Trusted identity validation with Swisscom in the background

Identity validation is the first technical step. It affects customer experience, process design, compliance, data protection, and the organization's role in digital trust ecosystems.
 
Swisscom supports organizations that want to use verifiable identity information without taking on the full complexity of identity infrastructure themselves. Users can share only the data necessary for the process, thereby supporting privacy-conscious digital identity workflows. The goal is to make trusted identity usable within business processes while keeping the organization at the forefront of the customer relationship. 
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Swisscom as a trusted infrastructure and validation partner 

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Support for e-ID
and wallet-based identity direction

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Designed for B2B
onboarding and regulated workflows

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Can be combined
with other Swisscom Validator services

Specialized validation for specific identity use cases

Review your identity onboarding flow

Talk to a digital identity expert

A Swisscom expert will review your use case before the conversation.