Industry solution

The health sector is severely affected by a shortage of skilled workers and staff overload.

This is reflected in stress and can cause waiting times for patients. The data protection-compliant digitization of complex processes offers excellent potential for increasing efficiency here.

Comprehensive digitization of the health sector can standardize and accelerate processes, thereby increasing efficiency and reducing costs. This frees up resources for better patient care. With an electronic patient file or dossier, patients have all their health information at their fingertips in one central location. This allows documents to be easily exchanged between GP, specialist, and clinic. An exchange that can save lives.

Documents in the healthcare sector require the highest level of confidentiality and regularly require a signature or confirmation - also to trace who initiated which interaction/action at any time. For this document flow to be digitized in its entirety, Swisscom Trust Services offers the necessary solutions to protect the confidentiality of patient data and to be able to attach the declarations of intent in a legally secure and efficient manner. Examples are electronic prescriptions, referrals, medical certificates, consent forms, etc.

Industry know-how is crucial

Health systems vary significantly from country to country. There are different regulations, and the degree of privatization also varies. The specific requirements differ depending on the type of players - health insurance companies, service providers, pharmacies, etc. Swisscom Trust Services has consultants or partners who have excellent knowledge of the situation in the respective market and are familiar with the legal framework.

In the latter case, our experts are on hand to advise throughout the entire process. They check which solutions from our service portfolio come into question. They can establish contacts with various competent partners, for example, in programming and implementing individualized identification methods and electronic signatures in existing complex software solutions or specific processes.

Products and solutions

Electronic signature

  • Embedded remote signature software through easy standardized API's
  • Enables partner applications to implement electronic signature processes on digital documents
  • eIDAS- and ZertES-compliant qualified and advanced electronic signatures

Electronic seal

  • Easily integratable white-label sealing solution
  • Enables partner applications to implement electronic sealing processes
  • Qualified resp. regulated and advanced e-seals compliant with eIDAS & ZertES for public institutions and companies


  • Largest selection of identification methods for electronic signature registration solutions (compliant with eIDAS and ZertEs)
  • Enables seamless integration into partner applications, offering a digital signature experience tailored to the customer’s needs


  • Wide range of authentication solutions available as approval methods for electronic signatures.
  • Allows partner applications to implement a signature process where signatories can register for their preferred approval method.

Competent support in all phases


The industry experts at Swisscom Trust Services analyze the needs, problems, and previous processes of interested parties in detail before preparing an offer. Depending on the use case, this can consist of integrating a standardized (partner) solution or development tailored to the use case.


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