Messenger Integration

Business solution

Today, customers have very different requirements for interaction with brands and companies than just a few years ago. Customer communication via messenger services is already standard in many places. Concluding a contract via this channel is the next logical step toward a seamless customer experience in the 21st century.



The strengths of messenger communication must not be jeopardized by complexity and media discontinuities in identification. Otherwise, there is a risk of the customer journey being interrupted.

Conversion Rate

Chatbots have so far primarily served to inform customers. However, the next step for the future of digital business models is the automated conclusion of contracts via this channel.


A generation that has grown up with messenger services as a natural part of everyday life is placing new demands on brand interaction. Those who manage to map business processes intuitively will gain competitive advantages.

Customer interaction

Switching back and forth between digital channels for signing documents is not intuitive. Signing contracts directly in Messenger makes the interaction user-friendly and efficient or sets market standards.

Our solutions for Messenger Integration


Secure banking transactions directly in Messenger

After online banking and mobile banking comes conversational banking. To make the customer communication of banks and fintech companies even more customer-friendly, the convenience of instant messaging can be combined with the electronic signature of documents. The electronic signature integrated into a chat makes the digital processing of business transactions possible with a pleasant and intuitive user experience. Messenger integration is the next step in digitalization for banks. The electronic signature eliminates a bottleneck in the process and communication, and the conclusion of contracts can occur via the same platform.

Solution components

Smart Registration Service

The Smart Registration Service (SRS) can be connected to a signature platform with a simple interface (API) and offers various flexible options for identification. The SRS takes over the coupling of identification with an authentication method and enables complete electronic signing. This enables end customers to use the qualified electronic signature in the signature platform and to sign digital contracts directly afterward.

Signing Service

The Signing Service is a cloud-based service for remote signatures. It can be easily integrated into a signature platform using the Signing Service standard API. This allows companies to add e-signing capabilities to their cloud or on-premise platform, considering the highly regulated compliance requirements in the respective market.

Authentication Methods

Our authentication methods (e.g., Mobile ID) are the most secure two-factor authentications on the market and enable electronic expression of will and triggering of the electronic signature - whether in the home office or the office. All that is needed is a mobile phone with the authentication method already installed (e.g., mobile ID, banking app, etc.). These methods offer the most timely completion of a digital form process.

Together with our partners to conclude a contract in Instant Messenger


ti&m is the leader in digitalization, security, and innovation projects and products in Switzerland and aims to do the same in other financial and technology centers. In doing so, they vertically integrate their demanding clients' IT value chain. Their offices in Zurich, Bern, Basel, Frankfurt am Main, Düsseldorf, and Singapore currently employ over 600 excellent engineers, designers, and consultants.

ti&m's expertise includes software products and on-demand services in banking, insurance, public, transportation, e-government, retail, and industry.


netcetera was founded in 1996 and is a holding company with headquarters in Zurich. It has locations in Switzerland, Liechtenstein, Germany, Austria, Macedonia, and the United Arab Emirates.

As a globally active software company, netcetera supports its customers with forward-looking products and individual digital solutions. They cover the entire IT lifecycle, from brainstorming and strategy to implementation and operation. The balanced combination of the latest technologies and proven standards ensures investment security for large-scale projects and innovative start-ups.


"The Swisscom AIS service is by far the most mature qualified signature solution available - the enrolment process is well designed and takes only a few minutes per user, and both eIDAS and ZertES are supported. We can now offer the most user-friendly electronic signature of documents within SecuChat, our secure instant messenger - uncomplicated, fast, and secure", says Jean-Pierre Schmit, CEO of Jemmic.

To the partner overview

Partner directory