Requirements, service hours, supported languages, required ID documents, registration for signature level...
SRS Video EU, in co-operation with our partner IDnow, is a video identification where a person gets identified in a secure video conference by a video agent. The identification method enables the identification and registration for:
- QES in the EU according to EU regulation eIDAS
- AES in Switzerland according to Swiss Signature Act ZertES.
After successful video identification, a person can sign electronically for up to 5 years without re-registration.
Supported languages of video agents:
- German, English, Croatian, French, and Spanish
Service hours of video agents:
- German and English speaking video agents: Mon.-Sun.: 7 am - 12 am CET
- French-speaking video agents: Mon. - Fri.: 8 am - 4 pm CET
- Spanish speaking video agents: Mon.-Fri.: 2pm - 9 pm CET
So that you know, the waiting time for French and Spanish-speaking agents could take up to 6 minutes.
SRS Video EU supports the following ID documents:
- ID cards of EU/EEA belonging to the Schengen area
- all passports
You can also check the current list of supported ID documents by IDnow.
Customers of SRS Video EU require a stable internet connection and a device with a microphone and webcam (desktop or mobile phone). In addition, please also take a look at the technical requirements for the customer side.