Requirements, service hours, supported languages, required ID documents, registration for signature level…
Depending on the identification partner there are different service levels:
In the following table all signature approval procedures are listed. These must have already been used or checked at least once during registration:
- Feature
- Partner: Partner of Swisscom Trust Services, which provides this service as a delegated signature approval service of Swisscom Certification and Trust Services.
- Legal area for signature type: Approval of the procedure in use for the Qualified Electronic Signature (QES) or Advanced Electronic Signature (AES) in the legal area of the eIDAS Regulation (EU) or in the legal area of Switzerland (CH).
- Languages: UX in the languages: D=German, E=English, F=French, I=Italian
The signature approval procedures are offered in the Store during the signature flow depending on the order and configuration. Per ClaimedID different methods can be configured.
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Feature |
Partner |
Notes |
Legal area |
Store |
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Standard signature approval procedure in conjunction with standard identification: |
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Password / one-time code via SMS |
Swisscom (Switzerland) Ltd |
Only in countries with SMS reception and roaming agreement with CH/Germany. Usable with all Store, Portal, Shop and RA-App identificaitons. |
EU: QES/AES D, E, F, I |
¡ (Store, Portal, RA-App) |
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One-time code via SMS |
Swisscom (Switzerland) Ltd |
EU: AES D, E, F, I |
¡ (Store, Portal) |
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Mobile ID |
Swisscom (Switzerland) Ltd |
EU: QES/AES D, E, F, I |
¡ (Store, Portal, RA-App) |
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Mobile ID App |
Swisscom (Switzerland) Ltd |
EU: QES/AES D, E, F, I |
¡ (Store, Portal, RA-App) |
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Swisscom Signature Approval App |
Swisscom (Switzerland) Ltd |
Only in combination with Store identifications |
EU: QES/AES D, E, F, I |
¡ (Store) |
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Passkeys |
Android, Apple, Microsoft, yubikey and other FIDO Alliance Members |
Only in combination with Store identifications |
EU: QES/AES All local languages |
¡ (Store) |
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Signature Approval SDK |
Swisscom (Switzerland) AG in conjunction with Futurae AG |
Configurable SDK for an app-controlled signature approval (biometrics/PIN) within the scope of an own app, e.g. for account management in combination with own audited identification methods. |
EU: QES/AES CH: QES/AES Language configurable |
N/A |
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Customer Own Signature Approval |
Customer or service provider of this IDP |
Only based on an implementation concept accepted by Swisscom Trust Services and approval of the conformity assessment body and supervisory body. Validity and legal areas will be determined in the implementation concept. |
¡ |
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Fasttrack Method |
Swisscom (Switzerland) Ltd |
This method is based on the legal regulation that all Swiss mobile numbers can only be issued after identification of the mobile SIM card subscriber. FES can only be issued within Switzerland; these signatures only contain the mobile number. |
CH: FES |
¡ |
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One Shot Signature without signature approval method |
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Approval by one of the Store methods listed in chapter 4.2 |
Corresponding supplier of 4.2 |
The signature approval is done in the same registration session including the acceptance of the terms of use. The application of a special signature approval method is not necessary. The user is obliged to register again if he/she wants to sign another document. |
EU: AES D, E, F, I |
¡ (Store) |
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Signature approval by the IdP: |
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Authentication with the Postfinance app |
Postfinance AG, Switzerland |
Only in conjunction with registration with the same IdP |
EU: AES D, E, F, I |
¡ (Store) |
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Visualization of the signature approval method selection by store views of Swisscom |
Swisscom (Switzerland) Ltd |
Views configured and displayed by Swisscom for the selection of ordered and configured signature approval methods. No prices will be shown. |
D, E |
¡ |
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Implementation of subscriber´s own view of the signature approval method selection in own look & feel (UX) |
By subscriber |
Subscriber specific UX for the visualization of the selected and configured signature approval methods via OIDC-PAR and/or CIBA interface, for example also to be used to display subscriber specific prices |
N/A |
¡ |
The table below contains further SLA values per procedure:
- Procedure and partner: specific procedure for which SLA values are specified.
- Operation Time: Time during which registrations can take place. For services with human processing (also in the background) it takes some time until the results are validated.
- Processing time until submission: Due to background checks, there may be further processing times after completion of the identification until the result of the identification has been submitted to Swisscom Trust Services and the first signature can be executed. The processing time is only valid within the operation time.
- Link expiry times: In the event of registration via the Swisscom Trust Services registration portal, Users will receive links with the redirects to the identification service providers, so that in the event of an error or cancellation, the identification can be repeated free of charge. The links are sent to the recipient by e-mail after payment or redemption of the voucher. They are subject to expiry dates and must be used promptly. If the identification has not been redeemed within the time specified below or has been restarted after an error, the identifications must be purchased again. The expiry time is always calculated from the date of purchase and is extended after a failed attempt. In case methods are offered via the Store these parameters are negligible.
- Please note the public holidays of the partners, which generally have the same effect as Sundays:
- Switzerland: 1 and 2 January, Good Friday, Easter Monday, Whit Monday, Ascension Day, 1 August, 25 and 26 December
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Procedure |
Partner |
Operation Time |
Processing time until delivery |
Link expiry times |
Number of retrievals |
Other SLA |
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Standard identifications |
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Video identification, app based |
IDNow GmbH, Germany |
Mon.-Sun. |
Max. 20 minutes |
90 |
No limit |
Measured uptake of calls on a monthly basis: 80% during the first 90 seconds, 90% during the first 120 seconds, 95% during the first 180 seconds. |
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eID Identification (Germany), App based |
IDNow GmbH, Germany |
Mon.-Sun. |
Within seconds |
90 |
No limit |
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Auto identification, browser based |
Fidentity AG, Switzerland |
Autoident: |
Max. 3 minutes |
In case of use of the method in the store these parameters are negligible |
Data processing only done in Switzerland, Swiss agents |
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NFC Identification, browser based |
Fidentity AG, Switzerland |
7 days/24hrs |
Max. 3 minutes |
In case of use of the method in the store these parameters are negligible |
Data processing only done in Switzerland |
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Video identification, app based |
Nect GmbH, Germany |
7 days / |
Max. 2 minutes |
In case of use of the method in the store these parameters are negligible |
Data processing in Germany |
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eID Identification (Germany), App based |
Nect GmbH, Germany |
7 days / |
Max. 2 minutes |
In case of use of the method in the store these parameters are negligible |
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Auto identification, app based |
Nect GmbH, Germany |
Mon-Sat |
Max. 2 minutes |
30 |
5 |
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Auto identification, App based |
ti&m AG, Switzerland |
Mon.-Fri. |
Max. 5 minutes |
In case of use of the method in the store these parameters are negligible |
Technical availability per year 99.5% |
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NFC identification, App based |
ti&m AG, Switzerland |
7 days / |
Max. 5 minutes |
In case of use of the method in the store these parameters are negligible |
Technical availability per year 99.5% |
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Video identification, app based |
Intrum AG, Switzerland |
Mon. - Sat. |
Max. 15 minutes |
90 |
No limit |
Data processing only done in Switzerland, Swiss agents |
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In case of use of the method in the store these parameters are negligible |
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Auto identification, app based |
Intrum AG, Switzerland |
Mon. - Sat. |
Max. 15 minutes |
90 |
No limit |
Data processing only done in Switzerland, Swiss agents |
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In case of use of the method in the store these parameters are negligible |
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IdP identifications |
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IdP identification with Postfinance App |
Postfinance AG, Switzerland |
7 days / |
Within seconds |
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