Generally, we send the SMS 5 times every three days. If all sending attempts of this SMS fail after 15 days, you must get identified again.
Hint: Just so you know, not all providers support the reception of this particular SMS, especially in non-EU/EEA countries. In this case, registration for the electronic signature is not possible.
Secondly, you can visit our Smartflow website. To do so, please enter your mobile number and log in with a one-time code sent to you via SMS. You can accept our terms of use on this indicated page. Suppose you are still waiting for the one-time code to log in to our Smartflow website. Unfortunately, we won't be able to help you with your registration for the electronic signature any further.
If you have performed an identification on our SRS Ident page and paid with a credit card, you will receive a refund. Please provide us with your mobile number to contact the respective telecommunication providers.