Smart Registration
Service

legally compliant identification and registration for electronic signature

The electronic signature requires a unique identification of the user. Our Smart Registration Service (SRS) enables the coupling of identification with an authentication method for electronic signing without re-identification for each signature. This includes a bundle of various identification methods, e.g. SRS Video, SRS Bank, SRS Direct or SRS eID. The SRS offers a standardised interface that you can flexibly integrate into your workflow to enable your end customers to use electronic signatures. You can find an example of such an integration on our identification page.

Efficiency

With a one-time registration and identification by SRS, your customers can sign multiple times and use the Signing Service. Depending on the identification method, signing can take place over a certain period of time, e.g. 5 years with a video identification. In the signature process, you only use authentication method to express the declaration of intent for the signature.

Customized

You choose the most suitable identification methods for your process and offer this to your end customers based on their requirements, matching:

  • the legal area EU or Switzerland in which the signature should take place,
  • the legal weight of the signature: qualified or advanced
  • the technical possibilities that your end customer has.

Best methods on the market

With the integration of the Smart Registration Service, you gain access to the best and most innovative methods for identification on the market. This enables you to quickly and efficiently empower your end customers with electronic signatures.

Legally Compliant

Our auditors continuously check our processes and systems as an accredited certification authority and provider of trust services in the EU and Switzerland (in accordance with eIDAS and ZertES). At the same time, all registration procedures offered in the SRS are permitted in the relevant jurisdictions according to the legal weight of the signature (qualified or advanced).

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Process steps

All identification methods have the task of ensuring your identity based on your identification documents or other recognised proof. In a second step, your authentication method based on the your mobile number is linked to your identification. In this process, the collected data is electronically signed by the responsible identification or registration authority and stored as evidence in the SRS in a specially protected database. Foreach record, the SRS sends an SMS confirmation to the user to accept the terms of use of the signing service.

1. Video call to an agent

You’ll receive your personal web address or be redirected directly to the video identification service. In order to guarantee good quality while performing the video call and identification, you can download the identification partner’s app for optimal camera and microphone use. You can find instructions for downloading the app on the respective website. German and English tongues are supported.

2. Proof identity based on ID document

In contact with the video agent, you must show front- and backside of your ID card or passport. You may have to move your ID document back and forth so that the video agent of the identification partner can recognise the optical security features. The video agent may also ask you certain security questions, e.g. content questions about your ID card or requests you to do certain gestures in front of the camera. In this way, the agent checks your “liveness” and can rule out a prefabricated “fake video”.

3. Verify mobile number and confirm SMS

To complete the registration, you must enter your mobile number. You verify your mobile number by receiving a one-time password via text message. Thereafter, the video identification is completed. Then, you’ll receive another SMS with a link to a web address to the terms of use of Swisscom Trust Services in order to use the Signing Service.

Process steps

All identification methods have the task of ensuring your identity based on your identification documents or other recognised proof. In a second step, your authentication method based on the your mobile number is linked to your identification. In this process, the collected data is electronically signed by the responsible identification or registration authority and stored as evidence in the SRS in a specially protected database. Foreach record, the SRS sends an SMS confirmation to the user to accept the terms of use of the signing service.

1. Verification of personal data

You’ll receive a web address or be redirected directly to the bank identification service. In the web mask, you will be asked to enter your personal data, e.g. name, residential address, date of birth, place of birth and nationality as well as your mobile number. If you have already provided your personal data to your signature application provider, they will be displayed automatically, and you can correct them. Your name must exactly match the name that you have specified for your current account at your bank.

2. e-Banking Login with reference transaction

Now enter your login data for e-Banking. Almost all German banks support the identification. Then, you initiate a €0.10 transfer to the identification partner using your bank’s transaction confirmation method (e.g. Bank Specific App, Flicker-TAN, etc.). The 10 cents will be transferred back after a few days.

3. Verify mobile number and confirm SMS

Now your entered mobile number will be checked. It should be the mobile number that you have linked to the Mobile ID authenticator app and you like using for the signature in the future. For this purpose, you will receive a one-time password via text message and then confirm this in the web mask. Your video identification is now completed. Then you’ll receive another SMS with the link to the terms of use of Swisscom Trust Services in order to us the Signing Service

Process steps

All identification methods have the task of ensuring your identity based on your identification documents or other recognised proof. In a second step, your authentication method based on the your mobile number is linked to your identification. In this process, the collected data is electronically signed by the responsible identification or registration authority and stored as evidence in the SRS in a specially protected database. Foreach record, the SRS sends an SMS confirmation to the user to accept the terms of use of the signing service.

1. Find public registration authority near you

Using the map of Switzerland, you can search for a public registration authority for the signature near you. Many Swisscom shops throughout Switzerland offer this service of free registration for the signature. Make sure that you only visit a shop that is listed. Before visiting the shop, make sure that you have linked your authentication method Mobile ID or Mobile ID app to your mobile number.

To SRS Direct

2. RA agent verifies personally your identity

You visit the shop in person and ask for an “electronic signature registration”. An employee of the shop, who is trained as an RA agent, asks for your valid ID or passport, scans and checks your identity data with the RA app. Based on the visual and haptic features, the employee verifies the authenticity of your ID document. Afterwards, the RA Agent takes a photo of you as proof of your personal presence.

3. Verify mobile number and confirm SMS

Finally, the shop employee asks for your mobile number, which you’d like to use for your signature in the future. For this, the agent checks your mobile number by giving you a quick call on your mobile phone to make sure that it is correct. Afterwards, the RA agent confirms the registration and you’ll automatically receive an SMS with the link to the terms of use of Swisscom Trust Services in order to use the Signing Service.

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Our business solutions
with Smart Registration Service

Digital Onboarding
Together with partners, we enable digital onboarding processes. This supports a frictionless customer journey.
Signature Platform
Location-independent conclusion of contracts with electronic signature, simple document exchange without installing software.
Messenger Integration
Direct communication with integrated contract conclusion in a messenger channel enhances customer relationship and fast conversion.
Form Processes
A digital process with integrated electronic signature guarantees optimal user experience and full legal security.

Face-2- identification in a short time

RA App

In addition to the identification methods available in the SRS, our in-house developed and certified Registration Authority (RA) App enables simple and secure face-2-face identification and registration of persons for the use of Signing Service. With the free RA App, the identification and registration process of persons for the electronic signature can be carried out independently by customers and partners.

 

Setting up an RA agency

To gain access to the free RA App, you conclude a so-called RA Agency Contract with us, which contractually regulates and delegates the activities of the Registration Agent (RA agent). In this contract, a first Registration Agent (RA Agent), a so-called Master RA Agent, is appointed. The Master RA Agent gets first identified and will be trained by Swisscom. Afterwards, the Master Agent can identify other employees of his or her own organisation and promote them as RA Agents or Master RA Agents. The promoted employees automatically go through a short e-learning and can then download the RA App from the common App Stores, log in and start independently with the face-2-face identification of persons for the electronic signature. In addition, the master RA agent receives access to an administration tool of the RA service to carry out the administration of the RA agency.

Legally compliant and certified

With the Smart Registration Service as your identification solution, you are choosing the only pan-European service provider that enables legally valid qualified electronic signing, taking into account industry-specific requirements and compliance regulations. We are a certified trust service provider and adhere to a wide range of standards, requirements and laws.

eIDAS EU Regulation

ZertES Swiss Federal Law

ETSI Standards for PKI (EN 319401, EN 319411-1,EN 319411-2)

Try RA App now

Download the “Swisscom RA” App now from the iOS App Store or Google Play Store and try it out for yourself.

The login data for the RA App Demo Mode:

My registered mobile number: +41001234567

My company identifier: demo

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