I forgot my Mobile ID Pin for my Mobile ID SIM. Is there a recovery process available?
Yes. There is a recovery process for a forgotten Mobile ID Pin available.
If you forgot your Mobile ID Pin for your Mobile ID SIM, you can follow the following steps:
- Generate a Mobile ID recovery code via your Mobile ID Dashboard
- Activate Mobile ID SIM using the generated Mobile ID recovery code from Step 1
- In the activation process, set a new Mobile ID Pin
- Please write down the newly generated Mobile ID recovery code and store it safely
You can also take a look at the Mobile ID FAQ. There you can find answers to many questions about the Mobile ID.