No Mobile ID request received
No Mobile ID request appears on the mobile phone.
Please check the following points:
- Verify Mobile ID: Mobile ID
- Ensure push notifications for Mobile ID are enabled
- iPhone: Settings → Notifications → Mobile ID → Allow Notifications
- Android: Settings → Apps → Mobile ID → Notifications → Allow Notifications
- Disable power-saving mode, battery optimization, or background restrictions
- Restart the mobile phone
- Open the Mobile ID app directly and check for pending requests