Swisscom Trust Services > Service Status

Service Status – Restriction on fidentity

Written by Rojan Kaya | Jul 30, 2026, 2:04:31 PM

Dear Customers,

Our identification partner, fidentity, is currently experiencing a service disruption, which may affect certain identification and authentication processes.

According to the information we have received, the disruption has been ongoing since 11:49 a.m. (CET). The affected partner is working to analyze and resolve the issue.

As soon as we have further information, we will notify you immediately.

Thank you for your understanding.

Best regards
Your Swisscom Trust Services Team