---
title: "RA-App: Problems with Italian ID cards and passports"
description: Customers report a crash of the RA-App scanning Italian ID cards/passports. These customers must look for other identification methods (e.g. remote identification) or visit Swisscom shops
---

[Swisscom Trust Services > Service Status ](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview)

# [RA-App: Problems with Italian ID cards and passports](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/ra-app-problems-with-italian-id-cards-and-passports)

 Written by [Ingolf Rauh](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/author/ingolf-rauh) | Oct 17, 2023 12:51:06 PM

Some customers report to us that they have problems receiving their Italian passport or ID card from Italy; the app suddenly closes. However, it does not occur with all customers.  
A fix has now been prepared, but the dependency on the hardware used (mobile phone) has not yet been resolved. It is currently being tested and will be installed in approx. 1-2 weeks. People with these problems may need to be identified remotely or visit relevant Swissscom shops.

[View full post](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/ra-app-problems-with-italian-id-cards-and-passports)

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