---
title: 2022-08-03 Video Identification (EU) is disturbed (IDNow/identity.tm) - normal operation again
description: "There are currently hick-ups with the video identification via identity.tm/IDNow - we recommend to use NECT auto ident instead. UPDATE: We expect that the"
---

[Swisscom Trust Services > Service Status ](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview)

# [2022-08-03 Video Identification (EU) is disturbed (IDNow/identity.tm) - normal operation again](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/2022-08-03-video-identification-eu-is-disturbed-idnow-identity-tm)

 Written by [Ingolf Rauh](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/author/ingolf-rauh) | Aug 3, 2022 1:00:00 PM

There are currently hick-ups with the video identification via identity.tm/IDNow - we recommend to use NECT auto ident instead. UPDATE: We expect that the service is available again on Thursday morning. UPDATE Aug. 4th, 2022: The communication channel is restored. Video identification should work as foreseen again.

[View full post](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/2022-08-03-video-identification-eu-is-disturbed-idnow-identity-tm)

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