---
title: "Update: Incident: RA App (Version 5.0.1 / iOS)"
description: RA app version 5.0.1 on iOS is experiencing issues with the identification process. A fix is underway, and updating to iOS 26 is recommended as a temporary solution.
---

[Swisscom Trust Services > Service Status ](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview)

# [Update: Incident: RA App (Version 5.0.1 / iOS) ](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/update-incident-ra-app-version-5.0.1-/-ios)

 Written by [Rojan Kaya](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/author/rojan-kaya) | Oct 14, 2025 9:58:44 AM

**Problem:** There is currently a **problem with the RA app version 5.0.1** on **iOS devices**.  
The identification process gets stuck at the **"Check authenticity"** step.

Status: We have identified the cause of the problem and the fix is already underway.  
We expect the issue to be resolved later this week. As a temporary solution, we recommend that affected devices update to iOS 26 to work around the issue.

Thank you for your understanding

[View full post](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/update-incident-ra-app-version-5.0.1-/-ios)

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