Swisscom Trust Services > Service Status

Update: Incident: RA App (Version 5.0.1 / iOS)

Written by Rojan Kaya | Oct 14, 2025 9:58:44 AM

Problem: There is currently a problem with the RA app version 5.0.1 on iOS devices.
The identification process gets stuck at the "Check authenticity" step.

Status: We have identified the cause of the problem and the fix is already underway.
We expect the issue to be resolved later this week. As a temporary solution, we recommend that affected devices update to iOS 26 to work around the issue.

Thank you for your understanding