---
title: Malfunction video identification SRS-Videoident EU - Analyse ongoing
description: Malfunction SRS video EU
---

[Swisscom Trust Services > Service Status ](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview)

# [Malfunction video identification SRS-Videoident EU - Analyse ongoing](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/störung-srs-video-identifikation-eu-analyse-läuft)

 Written by [Joseph Koenig](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/author/joseph-koenig) | Dec 15, 2025 2:55:06 PM

Video identification via SRS Videoident EU (Identity.TM/ID NOW) is disrupted. The product has been temporarily deactivated. Analysis is already underway.

Impact:

SRS Ident page: Product not available

SRS API: Process cannot be terminated

We will report updates here.

[View full post](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/störung-srs-video-identifikation-eu-analyse-läuft)

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