Swisscom Trust Services > Service Status

Status message - Mobile ID / AIS signature fault (clone)

Written by Rojan Kaya | Jan 12, 2026 1:00:39 PM

Dear customer

The fault was rectified at 1.30 pm.
The AIS signature is now working again as expected.

The cause was a major incident at Swisscom Switzerland (AG) with several failures of various applications, which also affected us.

We are continuing to monitor the situation closely.
Please contact us immediately if any irregularities occur again.

We apologize for any inconvenience caused.