Dear Customers,
We would like to inform you that the previously reported outage at our identity partner, fidentity, has been resolved and services are once again fully available.
The incident was caused by network issues at one of fidentity’s infrastructure partners. The incident lasted from July 30, 2026, at 11:49 a.m. to July 30, 2026, at 5:09 p.m.
The affected systems have been fully restored.
We apologize for any inconvenience this may have caused and thank you for your understanding.
Best regards,
Your Swisscom Trust Services Team