https://trustservices.swisscom.com/en/support/developer-section/service-status-overview Hier finden Sie Status Informationen zu den Services, die Swisscom Trust Service anbietet. en Mon, 05 Oct 2026 11:06:16 GMT 2026-10-05T11:06:16Z en https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/wartungsarbeiten-am-docusign-connector-erfolgreich-abgeschlossen <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <strong>Affected Service:</strong> DocuSign Connector </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> Dear Customers </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> Maintenance work on the <strong>DocuSign Connector</strong> has been successfully completed. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> The service is once again fully available. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> The update has been successfully implemented, and there are currently no known limitations. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> <strong>Status:</strong> Completed / Service available </div> </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> Thank you for your understanding. </div> <div style="line-height: 20px;"> Best regards <br> <strong>Your Swisscom Trust Services Team</strong> </div> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <strong>Affected Service:</strong> DocuSign Connector </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> Dear Customers </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> Maintenance work on the <strong>DocuSign Connector</strong> has been successfully completed. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> The service is once again fully available. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> The update has been successfully implemented, and there are currently no known limitations. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> <strong>Status:</strong> Completed / Service available </div> </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> Thank you for your understanding. </div> <div style="line-height: 20px;"> Best regards <br> <strong>Your Swisscom Trust Services Team</strong> </div> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> <img src="https://track-eu1.hubspot.com/__ptq.gif?a=26693344&amp;k=14&amp;r=https%3A%2F%2Ftrustservices.swisscom.com%2Fen%2Fsupport%2Fdeveloper-section%2Fservice-status-overview%2Fwartungsarbeiten-am-docusign-connector-erfolgreich-abgeschlossen&amp;bu=https%253A%252F%252Ftrustservices.swisscom.com%252Fen%252Fsupport%252Fdeveloper-section%252Fservice-status-overview&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Signing Service Multi-Authentication Broker Electronic signature Mon, 05 Oct 2026 11:06:16 GMT https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/wartungsarbeiten-am-docusign-connector-erfolgreich-abgeschlossen 2026-10-05T11:06:16Z Rojan Kaya https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/erinnerung-wartungsarbeiten-am-ais-service-am-10./11.-oktober-2026 <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> Dear Customers </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> We would like to remind you of the previously announced maintenance work on our signature platform. <h3>&nbsp;</h3> <h6>Maintenance Window</h6> <ul> <li><strong>Start:</strong> Saturday, October 10, 2026, 10:00 p.m.</li> <li><strong>End:</strong> Sunday, October 11, 2026, 6:00 a.m.</li> </ul> <h6>Impact</h6> During this time window, maintenance and migration work will be performed on our platform. A temporary interruption of services is to be expected. During this time, signatures and identifications may be temporarily unavailable or only partially available. <h6>&nbsp;</h6> <h6>Important</h6> <ul> <li>The maintenance work is scheduled and will be actively monitored.</li> <li>No action is required on the customer’s part.</li> <li>Once the work is complete, the services will be available again as usual.</li> </ul> </div> </div> </div> </div> <div style="line-height: 20px;"> Thank you for your understanding. </div> <div style="line-height: 20px;"> Best regards <br> <strong>Your Swisscom Trust Services Team</strong> </div> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> Dear Customers </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> We would like to remind you of the previously announced maintenance work on our signature platform. <h3>&nbsp;</h3> <h6>Maintenance Window</h6> <ul> <li><strong>Start:</strong> Saturday, October 10, 2026, 10:00 p.m.</li> <li><strong>End:</strong> Sunday, October 11, 2026, 6:00 a.m.</li> </ul> <h6>Impact</h6> During this time window, maintenance and migration work will be performed on our platform. A temporary interruption of services is to be expected. During this time, signatures and identifications may be temporarily unavailable or only partially available. <h6>&nbsp;</h6> <h6>Important</h6> <ul> <li>The maintenance work is scheduled and will be actively monitored.</li> <li>No action is required on the customer’s part.</li> <li>Once the work is complete, the services will be available again as usual.</li> </ul> </div> </div> </div> </div> <div style="line-height: 20px;"> Thank you for your understanding. </div> <div style="line-height: 20px;"> Best regards <br> <strong>Your Swisscom Trust Services Team</strong> </div> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> <img src="https://track-eu1.hubspot.com/__ptq.gif?a=26693344&amp;k=14&amp;r=https%3A%2F%2Ftrustservices.swisscom.com%2Fen%2Fsupport%2Fdeveloper-section%2Fservice-status-overview%2Ferinnerung-wartungsarbeiten-am-ais-service-am-10.%2F11.-oktober-2026&amp;bu=https%253A%252F%252Ftrustservices.swisscom.com%252Fen%252Fsupport%252Fdeveloper-section%252Fservice-status-overview&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Signing Service Multi-Authentication Broker Electronic signature Mon, 05 Oct 2026 06:00:01 GMT https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/erinnerung-wartungsarbeiten-am-ais-service-am-10./11.-oktober-2026 2026-10-05T06:00:01Z Rojan Kaya https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/dringende-wartungsarbeiten-am-docusign-connector <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <strong>Start:</strong> Monday, October 5, 2026, 12:00 p.m. </div> </div> <div style="line-height: 20px;"> <strong>Affected service:</strong> DocuSign Connector </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> Dear Customers </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> Due to an urgent technical adjustment, we are performing maintenance on the <strong>DocuSign Connector</strong>. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> During this process, there may be a very brief interruption or delay in the processing of DocuSign transactions. If the work proceeds as planned, the disruption will last <strong>less than two minutes</strong>. </div> </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> The work is being closely monitored, and we do not expect any long-term impact on the service. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> We will provide another status update once the work is complete. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> <strong>Status:</strong> Scheduled maintenance </div> </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> Thank you for your understanding. </div> <div style="line-height: 20px;"> Best regards <br> <strong>Your Swisscom Trust Services Team</strong> </div> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <strong>Start:</strong> Monday, October 5, 2026, 12:00 p.m. </div> </div> <div style="line-height: 20px;"> <strong>Affected service:</strong> DocuSign Connector </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> Dear Customers </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> Due to an urgent technical adjustment, we are performing maintenance on the <strong>DocuSign Connector</strong>. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> During this process, there may be a very brief interruption or delay in the processing of DocuSign transactions. If the work proceeds as planned, the disruption will last <strong>less than two minutes</strong>. </div> </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> The work is being closely monitored, and we do not expect any long-term impact on the service. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> We will provide another status update once the work is complete. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> <strong>Status:</strong> Scheduled maintenance </div> </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> Thank you for your understanding. </div> <div style="line-height: 20px;"> Best regards <br> <strong>Your Swisscom Trust Services Team</strong> </div> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> <img src="https://track-eu1.hubspot.com/__ptq.gif?a=26693344&amp;k=14&amp;r=https%3A%2F%2Ftrustservices.swisscom.com%2Fen%2Fsupport%2Fdeveloper-section%2Fservice-status-overview%2Fdringende-wartungsarbeiten-am-docusign-connector&amp;bu=https%253A%252F%252Ftrustservices.swisscom.com%252Fen%252Fsupport%252Fdeveloper-section%252Fservice-status-overview&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Signing Service DocuSign Electronic signature Fri, 02 Oct 2026 10:09:59 GMT https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/dringende-wartungsarbeiten-am-docusign-connector 2026-10-02T10:09:59Z Rojan Kaya https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/geplante-wartungsarbeiten-am-signing-service-29.09.2026 <p style="color: #374151; background-color: #ffffff;"><strong style="color: #111827;">Announcement:</strong><br><span style="color: #374151; background-color: #ffffff;">On <span style="font-weight: bold;">September 29, 2026</span>, between <span style="font-weight: bold;">7:30 a.m. and 8:00</span> a.m., maintenance work will be performed on the Signing Service. During this time, a new release of a configuration tool will be deployed. This component is used in the context of the MAB (Multiple Authentication Broker).</span> This is a rescheduled maintenance window, as the work originally planned for September 24 could not take place.</p> <p style="color: #374151; background-color: #ffffff;"><strong style="color: #111827;">Announcement:</strong><br><span style="color: #374151; background-color: #ffffff;">On <span style="font-weight: bold;">September 29, 2026</span>, between <span style="font-weight: bold;">7:30 a.m. and 8:00</span> a.m., maintenance work will be performed on the Signing Service. During this time, a new release of a configuration tool will be deployed. This component is used in the context of the MAB (Multiple Authentication Broker).</span> This is a rescheduled maintenance window, as the work originally planned for September 24 could not take place.</p> <img src="https://track-eu1.hubspot.com/__ptq.gif?a=26693344&amp;k=14&amp;r=https%3A%2F%2Ftrustservices.swisscom.com%2Fen%2Fsupport%2Fdeveloper-section%2Fservice-status-overview%2Fgeplante-wartungsarbeiten-am-signing-service-29.09.2026&amp;bu=https%253A%252F%252Ftrustservices.swisscom.com%252Fen%252Fsupport%252Fdeveloper-section%252Fservice-status-overview&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Signing Service Multi-Authentication Broker Fri, 25 Sep 2026 09:19:32 GMT https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/geplante-wartungsarbeiten-am-signing-service-29.09.2026 2026-09-25T09:19:32Z Joseph Koenig https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/update-identifikationen-mit-georgischen-reisep%C3%A4ssen-wieder-m%C3%B6glich <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> Dear Customers </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> The previously reported issue with <strong>fidentity-based</strong> identity verification for Georgian passports has been resolved. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> Following a recent update, all valid types of Georgian passports are once again supported. You can now once again verify your identity using a Georgian passport. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> <strong>Current status:</strong> </div> <div style="line-height: 20px;"> ✅ Georgian passports: Issue resolved </div> <div style="line-height: 20px;"> ⚠️ North Macedonian passports: Still affected <br>⚠️ Indian passports: Still affected </div> <div style="line-height: 20px;"> <br>Our partner is still working on a solution for passports from North Macedonia and India. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> The fix is expected to be released in one of the upcoming updates. </div> </div> </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> Thank you for your understanding. </div> <div style="line-height: 20px;"> Best regards <br> <strong>Your Swisscom Trust Services Team</strong> </div> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> Dear Customers </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> The previously reported issue with <strong>fidentity-based</strong> identity verification for Georgian passports has been resolved. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> Following a recent update, all valid types of Georgian passports are once again supported. You can now once again verify your identity using a Georgian passport. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> <strong>Current status:</strong> </div> <div style="line-height: 20px;"> ✅ Georgian passports: Issue resolved </div> <div style="line-height: 20px;"> ⚠️ North Macedonian passports: Still affected <br>⚠️ Indian passports: Still affected </div> <div style="line-height: 20px;"> <br>Our partner is still working on a solution for passports from North Macedonia and India. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> The fix is expected to be released in one of the upcoming updates. </div> </div> </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> Thank you for your understanding. </div> <div style="line-height: 20px;"> Best regards <br> <strong>Your Swisscom Trust Services Team</strong> </div> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> <img src="https://track-eu1.hubspot.com/__ptq.gif?a=26693344&amp;k=14&amp;r=https%3A%2F%2Ftrustservices.swisscom.com%2Fen%2Fsupport%2Fdeveloper-section%2Fservice-status-overview%2Fupdate-identifikationen-mit-georgischen-reisep%C3%A4ssen-wieder-m%C3%B6glich&amp;bu=https%253A%252F%252Ftrustservices.swisscom.com%252Fen%252Fsupport%252Fdeveloper-section%252Fservice-status-overview&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Signing Service Multi-Authentication Broker Electronic signature Wed, 23 Sep 2026 14:06:08 GMT https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/update-identifikationen-mit-georgischen-reisep%C3%A4ssen-wieder-m%C3%B6glich 2026-09-23T14:06:08Z Rojan Kaya https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/%EF%B8%8Feinschr%C3%A4nkungen-beim-sms-empfang-im-sunrise-netz <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> Dear Customers </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> We are currently experiencing delivery issues with SMS messages sent to recipients on <strong>the Sunrise network</strong>. Our provider is investigating the issue and treating it as a high priority. We are actively working to resolve the problem. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> <strong>Impact:</strong> <ul> <li>SMS messages sent to recipients on the Sunrise network may be delayed or may not be delivered.</li> <li>As far as we know, other services are not affected.</li> </ul> </div> </div> <div style="line-height: 20px;"> We will notify you as soon as further information becomes available. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> Thank you for your understanding. </div> <div style="line-height: 20px;"> Best regards <br> <strong>Your Swisscom Trust Services Team</strong> </div> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> Dear Customers </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> We are currently experiencing delivery issues with SMS messages sent to recipients on <strong>the Sunrise network</strong>. Our provider is investigating the issue and treating it as a high priority. We are actively working to resolve the problem. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> <strong>Impact:</strong> <ul> <li>SMS messages sent to recipients on the Sunrise network may be delayed or may not be delivered.</li> <li>As far as we know, other services are not affected.</li> </ul> </div> </div> <div style="line-height: 20px;"> We will notify you as soon as further information becomes available. </div> <div style="line-height: 20px;"> </div> <div style="line-height: 20px;"> Thank you for your understanding. </div> <div style="line-height: 20px;"> Best regards <br> <strong>Your Swisscom Trust Services Team</strong> </div> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> <img src="https://track-eu1.hubspot.com/__ptq.gif?a=26693344&amp;k=14&amp;r=https%3A%2F%2Ftrustservices.swisscom.com%2Fen%2Fsupport%2Fdeveloper-section%2Fservice-status-overview%2F%EF%B8%8Feinschr%C3%A4nkungen-beim-sms-empfang-im-sunrise-netz&amp;bu=https%253A%252F%252Ftrustservices.swisscom.com%252Fen%252Fsupport%252Fdeveloper-section%252Fservice-status-overview&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Signing Service Multi-Authentication Broker Electronic signature message Wed, 23 Sep 2026 10:34:00 GMT https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/%EF%B8%8Feinschr%C3%A4nkungen-beim-sms-empfang-im-sunrise-netz 2026-09-23T10:34:00Z Rojan Kaya https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/geplante-wartungsarbeiten-am-signing-service-24.09.2026 <p style="color: #374151; background-color: #ffffff;"><strong style="color: #111827;">Announcement:</strong><br><span style="color: #374151; background-color: #ffffff;">On <span style="font-weight: bold;">September 24, 2026,</span> between <span style="font-weight: bold;">7:30 a.m. and 8:00</span> a.m., maintenance work will be performed on two components of the Signing Service. During this time, a new release of the Signing API and a configuration tool will be deployed. Both components are used in the context of the MAB (Multiple Authentication Broker).</span> This is a rescheduled date, as this planned work could not take place on September 17.</p> <p style="color: #374151; background-color: #ffffff;"><strong style="color: #111827;">Announcement:</strong><br><span style="color: #374151; background-color: #ffffff;">On <span style="font-weight: bold;">September 24, 2026,</span> between <span style="font-weight: bold;">7:30 a.m. and 8:00</span> a.m., maintenance work will be performed on two components of the Signing Service. During this time, a new release of the Signing API and a configuration tool will be deployed. Both components are used in the context of the MAB (Multiple Authentication Broker).</span> This is a rescheduled date, as this planned work could not take place on September 17.</p> <img src="https://track-eu1.hubspot.com/__ptq.gif?a=26693344&amp;k=14&amp;r=https%3A%2F%2Ftrustservices.swisscom.com%2Fen%2Fsupport%2Fdeveloper-section%2Fservice-status-overview%2Fgeplante-wartungsarbeiten-am-signing-service-24.09.2026&amp;bu=https%253A%252F%252Ftrustservices.swisscom.com%252Fen%252Fsupport%252Fdeveloper-section%252Fservice-status-overview&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Signing Service Multi-Authentication Broker Mon, 21 Sep 2026 13:12:43 GMT https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/geplante-wartungsarbeiten-am-signing-service-24.09.2026 2026-09-21T13:12:43Z Joseph Koenig https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/%EF%B8%8F-einschr%C3%A4nkungen-bei-identifikationen-%C3%BCber-fidentity <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> Dear Customers </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> Currently, identity verification cannot be performed via our identity verification partner, <strong>fidentity</strong>, with certain passports. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> <strong>The following are currently affected</strong>: <ul> <li>Georgian passports</li> <li>North Macedonian passports</li> <li>Indian passports</li> </ul> This restriction applies exclusively to identity verification processes conducted via <strong>fidentity</strong>. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> For Georgian passports, the fix is expected to be released with the next update on <strong>September 30, 2026</strong>. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> For North Macedonian and Indian passports, the correction will be included in one of the upcoming fidentity releases. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> We will notify you as soon as further information is available. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> Thank you for your understanding. </div> <div style="line-height: 20px;"> Best regards <br> <strong>Your Swisscom Trust Services Team</strong> </div> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> Dear Customers </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> Currently, identity verification cannot be performed via our identity verification partner, <strong>fidentity</strong>, with certain passports. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> <strong>The following are currently affected</strong>: <ul> <li>Georgian passports</li> <li>North Macedonian passports</li> <li>Indian passports</li> </ul> This restriction applies exclusively to identity verification processes conducted via <strong>fidentity</strong>. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> For Georgian passports, the fix is expected to be released with the next update on <strong>September 30, 2026</strong>. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> For North Macedonian and Indian passports, the correction will be included in one of the upcoming fidentity releases. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> We will notify you as soon as further information is available. </div> <div style="line-height: 20px;"> &nbsp; </div> <div style="line-height: 20px;"> Thank you for your understanding. </div> <div style="line-height: 20px;"> Best regards <br> <strong>Your Swisscom Trust Services Team</strong> </div> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> <img src="https://track-eu1.hubspot.com/__ptq.gif?a=26693344&amp;k=14&amp;r=https%3A%2F%2Ftrustservices.swisscom.com%2Fen%2Fsupport%2Fdeveloper-section%2Fservice-status-overview%2F%EF%B8%8F-einschr%C3%A4nkungen-bei-identifikationen-%C3%BCber-fidentity&amp;bu=https%253A%252F%252Ftrustservices.swisscom.com%252Fen%252Fsupport%252Fdeveloper-section%252Fservice-status-overview&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Signing Service Multi-Authentication Broker Electronic signature Mon, 21 Sep 2026 08:04:06 GMT https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/%EF%B8%8F-einschr%C3%A4nkungen-bei-identifikationen-%C3%BCber-fidentity 2026-09-21T08:04:06Z Rojan Kaya https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/wichtige-information-verschiebung-der-wartungsarbeiten-am-ais-service <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;">Good day</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">The maintenance work on the AIS service originally scheduled for the night of <strong>September 19–20, 2026</strong>, has been postponed to a later date. </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"><strong>New maintenance window</strong></span> <ul> <li style="color: #000000;"><span style="color: #000000;">Start: Saturday, October 10, 2026, 10:00 p.m.</span></li> <li style="color: #000000;"><span style="color: #000000;">End: Sunday, October 11, 2026, 6:00 a.m.</span></li> </ul> <span style="color: #000000;">Maintenance work will be performed on our signature platform during this time window. </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"><strong>Possible Impact</strong> </span> <span style="color: #000000;"></span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">Service interruptions are expected during the maintenance work. During this time, signatures cannot be processed temporarily. </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"><strong>Important</strong></span> <ul> <li style="color: #000000;"><span style="color: #000000;">The maintenance scheduled for September 19–20, 2026, has been canceled.</span></li> <li style="color: #000000;"><span style="color: #000000;">No action is required on the customer’s part.</span></li> <li style="color: #000000;"><span style="color: #000000;">The maintenance work will now take place on October 10–11, 2026.</span></li> </ul> <span style="color: #000000;">Thank you for your understanding. </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">Best regards </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"><strong>Your Swisscom Trust Services Team</strong></span> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;">Good day</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">The maintenance work on the AIS service originally scheduled for the night of <strong>September 19–20, 2026</strong>, has been postponed to a later date. </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"><strong>New maintenance window</strong></span> <ul> <li style="color: #000000;"><span style="color: #000000;">Start: Saturday, October 10, 2026, 10:00 p.m.</span></li> <li style="color: #000000;"><span style="color: #000000;">End: Sunday, October 11, 2026, 6:00 a.m.</span></li> </ul> <span style="color: #000000;">Maintenance work will be performed on our signature platform during this time window. </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"><strong>Possible Impact</strong> </span> <span style="color: #000000;"></span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">Service interruptions are expected during the maintenance work. During this time, signatures cannot be processed temporarily. </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"><strong>Important</strong></span> <ul> <li style="color: #000000;"><span style="color: #000000;">The maintenance scheduled for September 19–20, 2026, has been canceled.</span></li> <li style="color: #000000;"><span style="color: #000000;">No action is required on the customer’s part.</span></li> <li style="color: #000000;"><span style="color: #000000;">The maintenance work will now take place on October 10–11, 2026.</span></li> </ul> <span style="color: #000000;">Thank you for your understanding. </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">Best regards </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"><strong>Your Swisscom Trust Services Team</strong></span> </div> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;"> </span> </div> </div> </div> <img src="https://track-eu1.hubspot.com/__ptq.gif?a=26693344&amp;k=14&amp;r=https%3A%2F%2Ftrustservices.swisscom.com%2Fen%2Fsupport%2Fdeveloper-section%2Fservice-status-overview%2Fwichtige-information-verschiebung-der-wartungsarbeiten-am-ais-service&amp;bu=https%253A%252F%252Ftrustservices.swisscom.com%252Fen%252Fsupport%252Fdeveloper-section%252Fservice-status-overview&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Signing Service Multi-Authentication Broker Thu, 17 Sep 2026 08:17:05 GMT https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/wichtige-information-verschiebung-der-wartungsarbeiten-am-ais-service 2026-09-17T08:17:05Z Rojan Kaya https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/letzte-erinnerung-wartungsarbeiten-am-ais-service-vom-19-20.-september-2026 <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;">Good day</span> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">We would like to remind you of the previously announced maintenance work on our AIS service. </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"><strong>Maintenance Window</strong></span> <ul> <li style="color: #000000;"><span style="color: #000000;">Start: Saturday, September 19, 2026, 10:00 p.m.</span></li> <li style="color: #000000;"><span style="color: #000000;">End: Sunday, September 20, 2026, 6:00 a.m.</span></li> </ul> <span style="color: #000000;">As part of this work, the underlying PKI infrastructure will be migrated to a new platform. During the maintenance window, there may be interruptions or limitations in the use of the service.</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;">No action is required on the part of customers. Thank you for your understanding. </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">Best regards </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"><strong>Swisscom Trust Services AG</strong></span> </div> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;">Good day</span> </div> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">We would like to remind you of the previously announced maintenance work on our AIS service. </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"><strong>Maintenance Window</strong></span> <ul> <li style="color: #000000;"><span style="color: #000000;">Start: Saturday, September 19, 2026, 10:00 p.m.</span></li> <li style="color: #000000;"><span style="color: #000000;">End: Sunday, September 20, 2026, 6:00 a.m.</span></li> </ul> <span style="color: #000000;">As part of this work, the underlying PKI infrastructure will be migrated to a new platform. During the maintenance window, there may be interruptions or limitations in the use of the service.</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <div style="line-height: 20px;"> <span style="color: #000000;">No action is required on the part of customers. Thank you for your understanding. </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">&nbsp;</span> </div> <div style="line-height: 20px;"> <span style="color: #000000;">Best regards </span> </div> <div style="line-height: 20px;"> <span style="color: #000000;"><strong>Swisscom Trust Services AG</strong></span> </div> </div> <img src="https://track-eu1.hubspot.com/__ptq.gif?a=26693344&amp;k=14&amp;r=https%3A%2F%2Ftrustservices.swisscom.com%2Fen%2Fsupport%2Fdeveloper-section%2Fservice-status-overview%2Fletzte-erinnerung-wartungsarbeiten-am-ais-service-vom-19-20.-september-2026&amp;bu=https%253A%252F%252Ftrustservices.swisscom.com%252Fen%252Fsupport%252Fdeveloper-section%252Fservice-status-overview&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Signing Service Multi-Authentication Broker Wed, 16 Sep 2026 06:30:00 GMT https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/letzte-erinnerung-wartungsarbeiten-am-ais-service-vom-19-20.-september-2026 2026-09-16T06:30:00Z Rojan Kaya