---
title: "Notification of Reduced Service Availability: INTRUM Identification Services"
description: Temporary reduced service availability impacting our identification services, specifically INTRUM VideoIdent and INTRUM AutoIdent with manual agent-based review.
---

[Swisscom Trust Services > Service Status ](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview)

# [Notification of Reduced Service Availability: INTRUM Identification Services](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/notification-of-reduced-service-availability-intrum-identification-services)

 Written by [Ingmar Schmidt](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/author/ingmar-schmidt) | Jul 31, 2025 7:28:56 AM

**Incident Summary:** We wish to inform you about reduced service availability impacting our identification services, specifically INTRUM VideoIdent and INTRUM AutoIdent with manual agent-based review.

**Impact:** Due to the current situation, partners may experience higher waiting times until being attended to by an agent, with delays of up to 15 minutes.

**Affected Services:**

- INTRUM VideoIdent
- INTRUM AutoIdent (manual agent-based review)

**Timeframe:**

- **Start:** 21st July
- **Expected End:** Approximately by next week

**Details:** The reduced availability is due to unforeseen circumstances that have impacted our capacity to provide services at standard efficiency levels.

**Recommended Actions:** Partners are advised to anticipate potential delays and plan accordingly to mitigate impact on operations. We apologize for any inconvenience this may cause and appreciate your understanding and patience.

**Updates:** We will provide regular updates to keep you informed about any developments or changes related to this incident.

Thank you for your cooperation and understanding.

Swisscom Trust Services

[View full post](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/notification-of-reduced-service-availability-intrum-identification-services)

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