Incident Summary: We wish to inform you about reduced service availability impacting our identification services, specifically INTRUM VideoIdent and INTRUM AutoIdent with manual agent-based review.
Impact: Due to the current situation, partners may experience higher waiting times until being attended to by an agent, with delays of up to 15 minutes.
Affected Services:
Timeframe:
Details: The reduced availability is due to unforeseen circumstances that have impacted our capacity to provide services at standard efficiency levels.
Recommended Actions: Partners are advised to anticipate potential delays and plan accordingly to mitigate impact on operations. We apologize for any inconvenience this may cause and appreciate your understanding and patience.
Updates: We will provide regular updates to keep you informed about any developments or changes related to this incident.
Thank you for your cooperation and understanding.
Swisscom Trust Services