---
title: "Incident: Limited availability of Video-Ident and Auto-Ident (INTRUM)"
description: Card payment via our homepage is currently not possible. We are working on a quick solution and will inform you as soon as the problem has been solved. Thank you for your understanding.
---

[Swisscom Trust Services > Service Status ](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview)

# [Incident: Limited availability of Video-Ident and Auto-Ident (INTRUM)](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/incident-video-ident-und-auto-ident-intrum-aktuell-nicht-möglich)

 Written by [Joseph Koenig](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/author/joseph-koenig) | Mar 27, 2026 1:40:33 PM

Unfortunately, identification via INTRUM Auto and video via MAB (Multiple Authentication Broker) is currently not possible.  
Our team is working hard on a solution to restore the function as quickly as possible.

[View full post](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/incident-video-ident-und-auto-ident-intrum-aktuell-nicht-möglich)

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