Dear customer
Our partner INTRUM has informed us that the Video-Ident- and Auto-Ident procedure is currently only available to a limited extent.
This is due to connectivity issues, which are already being resolved.
We ask our customers to try the process again at a later date if there are any interruptions during the identification process.
Update: The problem has been solved.
Incident start: 18:30
Incident end: 18:58
Thank you for your understanding.