---
title: "(Resolved) Incident: Limited availability of Video-Ident and Auto-Ident (INTRUM)"
description: Card payment via our homepage is currently not possible. We are working on a quick solution and will inform you as soon as the problem has been solved. Thank you for your understanding.
---

[Swisscom Trust Services > Service Status ](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview)

# [(Resolved) Incident: Limited availability of Video-Ident and Auto-Ident (INTRUM)](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/gelöst-incident-eingeschränkte-verfügbarkeit-von-video-ident-und-auto-ident-intrum)

 Written by [Joseph Koenig](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/author/joseph-koenig) | Mar 11, 2026 7:14:46 PM

 

**Dear customer**

Our partner **INTRUM** has informed us that the **Video-Ident-** and **Auto-Ident procedure** is currently only available to a limited extent.  
This is due to **connectivity issues**, which are already being resolved.

We ask our customers to try the process again at a later date if there are any interruptions during the identification process.

Update: The problem has been solved.

Incident start: 18:30

Incident end: 18:58

Thank you for your understanding.

 

[View full post](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/gelöst-incident-eingeschränkte-verfügbarkeit-von-video-ident-und-auto-ident-intrum)

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