Swisscom Trust Services > Service Status

Temporary restriction AIS - Services stable again (clone)

Written by Rojan Kaya | Feb 11, 2026 8:51:06 AM

Dear customer

In connection with unusual external access to our systems, we have switched our services to an alternative operating environment as a precautionary measure.

The attack is still ongoing. However, thanks to the protective measures we have implemented, we are able to maintain operations for the most part. Nevertheless, there may be temporary restrictions in the connection to Mobile ID and delays in processing.

Our specialists are working with high priority to further stabilize and monitor the situation.

We will inform you as soon as the status changes and thank you for your understanding.