---
title: 11.10.2024 Issues with Video-/Autoidenfication by INTRUM
description: Issues INTRUM AUtoidentifikation
---

[Swisscom Trust Services > Service Status ](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview)

# [11.10.2024 Issues with Video-/Autoidenfication by INTRUM](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/11.10.2024-issues-with-video)

 Written by [Ingolf Rauh](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/author/ingolf-rauh) | Oct 11, 2024 8:49:52 AM

Video-/Autoidentification by INTRUM is currently disturbed. Certificate exchange is in progress. Will be running soon.

UPDATE 13h30

The problem only affects one customer with a project-specific configuration. This customer has been informed. All other customers had no problem at all.

[View full post](https://trustservices.swisscom.com/en/support/developer-section/service-status-overview/11.10.2024-issues-with-video)

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