Banks are facing major challenges due to digitalisation. On the one hand, they have to digitalise their own processes, on the other hand, innovative fintechs are attacking established business models. The following applies to both: Today, customers expect smooth, fast and yet secure processes.
The financial sector is feeling the full force of the digital transformation. Favoured by the current low interest rate policy, investors are looking for alternatives to classic forms of savings and finding plenty of them. From ETFs to cryptocurrencies, there are a wide variety of investment forms that are easily and inexpensively accessible. In order not to fall behind, established institutions must also offer their customers digital products and services.
On the other hand, a digital-first approach is at the core of start-ups’ business model. The challenges are rather to bring the innovative services in line with the complex applicable guidelines and to deliver the best customer experience at the same time. Whether it is the digitalisation of existing processes or the compliance-compliant design of digital business models, Swisscom Trust Services is the right partner for the financial sector.