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Contact RA agency support
We support you upon request.
Check out the most frequently asked questions FAQ.
After submitting the form, we will contact you by e-mail.
What is it about?*
Login issues (RA App or Admin portal)Appoint invisible User as RA agentFragen zu RA Agentur ProzessenReport security incident
Please name the affected RA agents
In order to report more RA agent with login issues, you must fill in and submit the form again.
What is the error message when logging in? Do you have any further information for us?
An invisible user is a person that you cannot see in your admin portal because they have been identified by another RA agent. For example, users identified by video identification or in a Swisscom shop will not be displayed in the admin portal.
In order to appoint more “invisible” users as RA agent, you must fill in and submit the form again.
Other comments and information you would like to share with us
Security incidents are irregularities in identification operations.Examples: The Master RA agent finds out that:
We at Swisscom are obliged to check such incidents and take measures to prevent them, e.g. by improving the RA app or better training of the RA agents.
Yes, I agree that Swisscom Trust Services may process my information in accordance with Swisscom’s
online data protection declaration.*
Thank you for your message.
We will process your request as soon as possible and contact you directly.
Support: +41 800 724 724